Customer Success Manager, Enterprise, SafeBase (Remote)

• Develop a trusted advisor relationship with key customer stakeholders, that focuses on renewals, expansion, and advocacy
• Establish regular cadence meetings (weekly, monthly, quarterly, etc.) with each customer to align and realign on business objectives, KPIs, product use and product opportunities
• Become a product expert on SafeBase and how our platform can be used to automate access to security, compliance, and privacy information
• Build and maintain a deep understanding of the SafeBase platform and engage with customers about the most relevant features/functionality for their specific business needs
• Understand the customer business drivers that will increase engagement with SafeBase’s product offerings and help your customers implement the strategies that will enable them to get the most value out of SafeBase
• Advocate on behalf of the customer to influence and drive product priorities and enhancements
• Develop and manage success plans to maximize customer growth and retention
• Onboard new customers to SafeBase
• Deliver ongoing training on new and existing features
• Assist in providing live chat support for SafeBase customers
• Lead renewal and upsell conversations, addressing pricing and contract terms as part of the discussion. Driving the process to ensure a successful and timely outcome by obtaining the necessary signatures and documentation.

• 5+ years experience in Customer Success/Account Management (enterprise-level accounts strongly preferred)
• Active listener & exceptional customer-facing and internal written and communication skills
• Strong technical understanding and extensive analytical skills
• Eager and quick to learn new products and technologies
• Friendly, patient, and professional demeanor
• Ability to multitask - managing multiple accounts and priorities simultaneously
• Obsessive attention to detail
• Passionate about customer success

• Previously worked at a high-growth SaaS startup
• Experience with today’s most popular customer success and support applications
• Experience with Slack, Chili Piper/calendaring software, CRM Systems, Notion
• Security background is highly valuable, but not required

Benefits:

• Healthcare: 90-100% paid premiums for medical, dental, and vision plans for employee and dependents + on demand health care concierge
• HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care, with up to a $600 annual employer contribution to the HSA plan (if enrolled in HSA medical plan)
• 100% paid short and long term disability plus life + AD&D benefits
• Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities
• Flexible Time Off: Flexible vacation policy for strong, fully charged batteries
• 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child
• Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office
• 401K: Reach your financial goals while reducing your taxes

This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected OTE ranges for this role are set forth below, subject to change. 

Tier 1: $97,300 - $120,100

Tier 2: $87,500 - $108,200

Tier 3: $77,800 - $96,100

You can view which tier applies to where you plan to work here. A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.