Creative Operations Coordinator

Government Employees Health Association, Inc. (G.E.H.A) is a nonprofit member association that provides health and dental benefits that millions of federal employees and retirees, military retirees and their families have counted on since 1937. Offering one of the largest health and dental benefit provider networks available to federal employees in the United States, G.E.H.A empowers health and wellness by meeting its members where they are, when they need care.

G.E.H.A has one mission: To empower federal workers to be healthy and well.

A Creative Operations Coordinator oversees marketing projects from intake through delivery, ensuring work moves smoothly and stays on schedule. The Creative Operations Coordinator works closely with Traffic team peers, Traffic Manager, Growth Strategy Managers, Member Communication Managers, members of the Creative Services team and the Creative Director to manage proofing cycles, facilitate communication and assign personnel based on resourcing. Through keeping projects organized, efficient and aligned across stakeholders, the Creative Operations Coordinator supports consistent and high-quality execution. This role and ideal candidate have an eye for detail, exceptional organization skills, advanced Workfront project management and administration skills ability to manage multiple projects and have a background in working with creative teams.

SKILLS

Duties and Responsibilities:

• Creates and manages proofing review cycles by assigning reviewers and driving and timely stakeholder approval decisions, including regular follow-up on outstanding approvals.
• Monitors task status and deadlines using dashboards and team meetings, follows up on late tasks, adjusts schedules, and escalates risks as needed.
• Gathers and maintains clear documentation of key decisions, schedule changes, and project updates.
• Reviews and validates incoming project requests for completeness, level of detail and deadline viability, collaborating with requestors to clarify scope, objectives and requirements as needed.
• Converts approved requests into fully scoped projects, adapting templates and workflows to fit project needs.
• Assigns project personnel and allocates resources based on availability data  skill alignment and deadline feasibility.
• Uses reports and dashboards that provide visibility into project status, workload, and operational performance to track progress and flag concerns.

Knowledge, Skills, and Abilities:

• Bachelor’s degree in Advertising, Communications, Marketing, or a related field.
• 3 years of experience working with creative teams; partnering with designers and copywriters to generate high‑volume work in a regulated environment.
• Strong organizational abilities with the capacity to manage multiple projects, deadlines, and details in a high-volume environment.
• Clear and effective communication skills, ensuring timely updates, smooth collaboration, and alignment across teams.
• Demonstrated problem-solving skills and a positive, solution-focused attitude that helps overcome challenges and keep projects moving forward.
• Comfortable taking ownership of projects and maintaining accountability for timely and accurate delivery.
• Ability to work independently while knowing when to collaborate.
• Proficiency working in project management systems/platforms, like Workfront.

Work-at-home requirements

• Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.

• A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.

• Latency (ping) response time lower than 80 ms

• Hotspots, satellite and wireless internet service is NOT allowed for this role.

• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

How we value you

• Competitive pay/salary ranges

• Incentive plan

• Health/Vision/Dental benefits effective day one

• 401(k) retirement plan:  company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution   

• Robust employee well-being program

• Paid Time Off

• Personal Community Enrichment Time

• Company-provided Basic Life and AD&D

• Company-provided Short-Term & Long-Term Disability

• Tuition Assistance Program

While this is a remote opportunity, at this time G.E.H.A does not hire employees from U.S. territories or the following states: Alaska, Hawaii, California, Washington, Oregon, Colorado, Wyoming, Montana, New York, Connecticut, Vermont, Pennsylvania, Maine.

Please note that the salary information is a general guideline only.  G.E.H.A considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

The target hiring range for this position is $69,637 - $88,095 USD. At G.E.H.A, the current maximum salary for this role is $98,163 USD. While initial compensation may vary based on experience and qualifications, there is a path to work toward this top rate through performance and continued growth within the organization.

G.E.H.A is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. G.E.H.A will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees.

G.E.H.A is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.