Responsible for maintaining customer records, providing exceptional service, handling inquiries, collaborating with managers, and ensuring customer satisfaction.
Fluidra is looking for a Contract Customer Records Management Rep to join our team in Carlsbad, CA.
WHAT YOU WILL CONTRIBUTE
This position is responsible for Customer Records Management (CRM) functions to include maintaining customer addresses, creating new customers, updating customer details (i.e. primary business type, special programs/achiever levels), and adding Contract Service Company (CSC) information to accounts. Additionally, you will:
- Provide exceptional customer service via email and telephone across all regions.
- Collaborate with Sales and Service Managers to efficiently address and resolve customer account updates and inquiries.
- Handle customer requests with professionalism, including processing rewards orders, updates, and inquiries via email.
- Demonstrate strong customer service skills to ensure customer satisfaction and timely resolution of issues.
- This role requires strong communication abilities, attention to detail, and a customer-centric approach.
- Function as a back-up CFL Advocate for all regions when necessary.
- Perform other duties as assigned.
WHAT WE SEEK
- Must be able to work with frequent supervision in a fast-paced environment and have the ability to multi-task.
- Must take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a customer claims.
- Strong written and pleasant verbal communication skills.
- Must be able to work with frequent supervision in a fast-paced environment and have the ability to multi-task.
- Must take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a customer claims.
- Strong written and pleasant verbal communication skills
EDUCATION
High school education or equivalent.
WHAT WE OFFER
An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes:
- Paid holidays
- On-site self-service café / free gourmet coffee stations
- Company sponsored FUN events!
WHO WE ARE
Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the Cover‐Pools®, iAquaLink®, Grand Effects®, Dell® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.
Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.
Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.
Expected hourly rate is $24.00 - $25.00. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and location. Your recruiter will provide additional details on our compensation.
Similar Jobs at Fluidra North America
Hardware • Internet of Things • Retail • Robotics • Software
The Contract Order Processing Representative processes purchase orders, manages order status, provides customer service, and collaborates with sales teams to resolve inquiries.
Hardware • Internet of Things • Retail • Robotics • Software
Manage pricing administration in ERP, support customer inquiries, and collaborate with teams for reporting and issue resolution. Handle product return and shipment errors, and assist with distributor warranty reports.
Top Skills:
ErpExcel
Hardware • Internet of Things • Retail • Robotics • Software
Lead sales enablement and GTM strategy to enhance sports rep performance, driving conversion and retention through tools and training.
Top Skills:
Crm Tools (Salesforce Or Similar)Sales Enablement Tools
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
