Content Review Lead at Snap Inc.
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
Snapchat is the camera used by over 150 million people every day to Snap with family, watch Stories from friends, see events from around the world, and explore expertly curated content from top publishers. In short, we are a passionate team working hard to build the best platform in the world for communication and storytelling.
We’re looking for a Content Review Lead to join Team Snapchat! As a Content Review Lead, you will partner with the Content and Engineering teams to serve the most exciting content to customers all across the globe. This is a full-time role that requires flexibility to work evenings and weekends as needed.
What you'll do:
Manage the day to day operations, develop and maintain the Content Review team.
Be the go to person on policies for Content Review and identify policy gaps.
Manage all escalations (review or support) and triage to appropriate stakeholders.
Assist the Content teams through creative and policy training, trend reports and feedback for key creators.
Deliver key projects within the Content Review roadmap, including execution and measured progress.
Identify trends to enhance processes and improve efficiency, while driving longer-term automated solutions.
Assist in leading contractors as well as leading quality assurance for international reviewers.
Keep up-to-date with industry trends to help improve Snap operations and thought leadership.
Constantly evaluate internal practices and drive solutions that make our teams scalable.
Bachelor's degree or equivalent work experience.
4+ years of experience working on content moderation or similar role.
Experience and passion for managing a growing multicultural team.
Passion for content moderation!
Shown ability to work directly with all cross-functional teams and management.
Excellent project management experience with adherence to tight deadlines and shifting priorities.
Excellent written and verbal communication skills.
Experience with JIRA, Zendesk or similar issue tracking software.
A passion for Snapchat, sales support, and creativity!
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected]
Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!