Content Management Associate (Knowledge Specialist Team) – Hybrid (USA) R0057373

Content Management Associate (Knowledge Specialist Team) – Hybrid (USA) R0057373 | FCC | CLC C T Corporation System  - Wolters Kluwer

The Content Management Associate (Knowledge Specialist Team) solves internal queries posed by CT BL team members related to knowledgebase issues and licensing nuances across all industries. The Content Management Associate (Knowledge Specialist Team) is dedicated to providing rapid and accurate answers so that adjacent teams are able to fulfill client orders and move projects toward completion. Additionally, the Content Management Associate (Knowledge Specialist Team) is responsible for updating, maintaining, and growing the BL Brain knowledgebase via data recapture protocol and proactive research to ensure accurate information is retained across all industries.

Hybrid: Eight days a month we come together in the closest office (USA) within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Content Management and work under the leadership of the Associate Director, Customer Success. This role is a part of FCC | CLC C T Corporation System - Wolters Kluwer. Please view the site office location directory for potential office preferences nationwide. | https://bit.ly/Find_A_WK_Office | #LI-Hybrid

Division/BU About Us:   https://www.wolterskluwer.com/en/about-us/organization | https://www.linkedin.com/company/wolters-kluwer/   

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Required Job Qualifications: Minimum 1 year experience in an Administrative Role, as well as at least 1 year working in one of the following areas: Business Compliance, Legal, Business Licensing, or Government Agencies
Responsibilities & Core Functions:

• Minimum 1+ year experience in an Administrative Role serving in one of the following areas: Business Compliance, Legal, Business Licensing, or Government Agencies.
• Respond to internal queries posed by WK team members via the InSys task system and other channels
• Maintain task status updates so team members are abreast of status of inquiries
• Communicate directly with external government agencies to assist with business license research inquiries
• Concisely convey findings to team members via verbal and written correspondence
• Add new and updated license information to the BL Brain knowledgebase
• Actively monitor 'Knowledge Recapture' source channels, respond to recapture notifications, and effectuate recapture of knowledge
• Conduct audits of knowledgebase to identify and remedy outdated or missing data
• Assist with Missing Fields Report creation
• Contribute to quarterly industry-specific research (Regulatory Tracker: Pharma)
• Collaborate with Marketing on public facing web material as needed
• Assist with structural maintenance, data migration, and troubleshooting related to the BL Brain knowledgebase
• Assist with internal cross-team training efforts as needed
• Provide overflow assistance to adjacent teams as needed

General Expectations:

• Exceptional interpersonal skills to communicate with government agencies, colleagues and supervisors
• Ability to identify and report on weak points in stored knowledge and proactively remedy missing pieces
• Ability to adapt to changing regulatory environment
• Ability to work independently, handle pressure, multi-task and prioritize work at all times
• Excellent organizational and communication (both verbal and written) skills
• Ability to work in a fast-paced environment and meet or exceed deadlines
• Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
• Excellent attention to detail and high degree of accuracy and consistency

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.   🔗 https://www.wolterskluwerbenefitsguide.com/welcome/

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84

• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.