Jobs at Wolters Kluwer

Leads enterprise AI transformation strategy by identifying high-value opportunities, diagnosing workflows, defining KPIs, establishing baselines, modeling financial impact, developing business cases, and measuring realized value. Partners with senior leaders, Finance, Technology, Data, HR, and business owners to prioritize investments, challenge assumptions, evaluate pilots, and create executive recommendations. Builds repeatable frameworks and enterprise-level views of AI value, risk, dependencies, and performance.

Owns email marketing and automation in Adobe Marketo Engage, including program builds, segmentation, testing, QA, and deployment. Supports ABM, paid digital advertising, SEM, answer engine visibility, and cross-channel campaign orchestration using 6sense, LinkedIn, Google, Reddit, and OpenAI platforms. Monitors performance, dashboards, attribution, and pipeline influence while partnering with Marketing, Sales, Analytics, and RevOps teams. The role also supports governance, privacy compliance, process improvement, budget tracking, and global campaign operations.

Develop and maintain high-quality technical manuals, guides, specifications, and related documentation. Lead information sessions with subject matter experts, align content with user needs and product requirements, improve existing materials, manage documentation projects, incorporate usability-testing feedback, and coordinate with design teams on visuals and diagrams. Apply documentation tools, industry standards, and best practices to improve clarity, usability, and content quality.

Develops product positioning, value messaging, sales enablement materials, and training for software solutions. Translates product capabilities into customer-focused communications, gathers market and competitive insights, supports go-to-market initiatives and launches, and partners cross-functionally with Product, Sales, Customer Success, and Marketing. Measures enablement effectiveness and improves programs using performance metrics and feedback.

Lead growth strategy and execution for UpToDate Expert AI across awareness, acquisition, activation, and early engagement. Drive cross-functional initiatives with marketing, sales, engineering, and data teams to improve discovery, onboarding, and activation. Define OKRs, measurement frameworks, run experiments, and translate clinician insights into product and go-to-market actions while balancing clinical, privacy, and regulatory constraints.

Develop and lead scalable sales enablement, training, coaching, onboarding, and technology adoption programs for B2B revenue teams. Partner with sales leadership, revenue operations, marketing, and customer success to improve seller productivity, pipeline growth, forecast accuracy, and business performance. Manage cross-functional initiatives, measure program outcomes, influence stakeholders, and optimize enablement strategies using data, analytics, and platforms including Gong, Outreach, Salesforce, and Seismic.

Support customer lifecycle through onboarding, troubleshooting, renewals, and upselling. Monitor engagement data, deliver intermediate training, manage implementation schedules and budgets, document CRM interactions, collaborate with internal teams, and capture feedback to drive product/service improvements and strong client relationships.

Lead end-to-end enterprise SaaS implementations, configuring the Brightflag platform, managing data migration strategies, coordinating integrations, and overseeing multiple complex projects. Serve as a trusted advisor to legal and technical stakeholders while managing requirements, risks, timelines, escalations, and customer success outcomes. Collaborate with Product, Engineering, and Customer Success to deliver scalable implementations and support long-term adoption.

Leads enterprise product strategy and transformation initiatives across product, engineering, design, and business teams. Develops and scales AI-enabled and agentic product development practices, leads lighthouse engagements, coaches product leaders, improves operating models and governance, and establishes metrics for enterprise adoption. The role influences product direction and organizational effectiveness without formal authority and requires approximately 35% travel.