The Community Manager will lead community engagement, moderate forums, provide feedback to product teams, maintain community guidelines, and enhance member experience.
About the Team
We’re a small team of builders passionate about creating a world where people are brought together through learning music, celebrating work-in-progress, and sharing moments in the artistic journey. We're diverse and geographically distributed, and we care deeply about building a workforce and culture that is inclusive and equitable for people of all backgrounds and experiences. We particularly encourage people from communities that tend to be underrepresented to apply, including women, people of color, and LGBTQ people.
We also want you to know that you can be a great candidate even if you don't perfectly fit the mold we describe below and you can have important skills we haven't even thought of yet. If that's you, don't hesitate to reach out and tell us about yourself.
Your Values
• You thrive in an environment of high-responsibility.
• You are obsessed with your personal growth and highly self-reflective.
• You treat others with kindness. You’re excited when your teammates succeed.
• You are insatiably curious. You can’t stop learning. You’re fascinated about underlying drivers of behavior (between teammates, users, anyone).
• You’re human and you care about the human-element that technology should highlight, not obscure.
Desired skills, experiences, and beliefs
• Experience in high-growth startups, consumer products, or social apps.
• You’re excited to be a public facing ambassador for Tonic’s community. When people think of Tonic community, they will think of you!
• You’re passionate about community happiness. You want every single member of the community to feel seen, cherished, and welcomed.
• You go out of your way to make sure others feel heard. You’re reserve judgements and you’re curious about their perspectives.
• You instinctively know what the community wants, and you can easily pull the research or testimonials when needed. You have deep empathy and understanding of our user base.
• You see yourself as a leader and you lead by example. You are firm but fair. Others look to you as a role model.
• Bonus: You've learned or are learning a musical instrument!
What you'll be working on
• Take initiative to develop new ideas around how to bring together the community and maintain community health.
• Moderate and work with our community captains to maintain the culture of our community as we grow. Uphold the community guidelines and adjudicate users who break the rules.
• Keep a close pulse on the community, revert back to Product team to provide feedback from the community.
• Own the QA process for product development. Flag critical issues, and determine when a release is ready to go live.
• Create and publish community-related announcements and updates for our Instagram, Twitter, and Tonic Blog.
• Address every community concern promptly and professionally, whether it be over email, Appstore, Reviews, Discord, or anywhere else.
• Attend workshops and learning events to improve your skills as a Community Manager.
About the company
Tonic is a community for musicians to share work-in-progress and celebrate moments in their artistic journey. We make practice addicting by creating an encouraging and social space for practice, performance, and workshopping new material. Ultimately, we're architecting the end-to-end ecosystem for live music performances for the future world.
We're a venture-backed company with offices in San Francisco and team members across the world. We are backed by top-tier investors from Accel, a16z, Patron, and Sequoia, alongside individuals including Pharrell Williams, Packy McCormick, Steve Chen (cofounder Youtube), Kevin Lin (cofounder Twitch), Bob Meese (CBO Duolingo), Marc Merrill (cofounder Riot Games), Lucy Guo (cofounder Scale), Rajiv Ayyangar (CEO ProductHunt), and many more. Our mission is to enable anyone learning music to express and be the best version of themselves, everyday.
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