Client Resources Coordinator III-Angel's Flight

Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California. The agency operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources needed to achieve greater self-reliance and stability in their lives.

The person in this role provides leadership to other Client Resources Coordinators and handles more difficult cases in serving clients through counseling, advocacy, and guidance.  May supervise the work of employees and/or volunteers.

Responsibilities:

• Assesses clients’ needs and helps them address and achieve their identified goals.
• Develops problem solving relationship with clients.  Assesses and identifies needs and abilities of clients.  
• Develops plans to fulfill assessment goals.  
• Works with other agencies to ensure clients receive all needed services.
• Links clients to existing Agency and community resources, including advocacy. 
• Records client-related information.  
• Compiles monthly statistics of services provided.  
• Monitors cases and plans for re-assessment.  
• Maintains confidentiality of client information and records.  
• Participates in good cause and conciliation procedures.
• Displays sensitivity to the client population’s cultural and socioeconomic characteristics.
• Represents the program/Agency or client at administrative hearings.  May supervise one or more staff members.
• Promotes continuous quality improvement and service delivery that is aligned with the Agency’s mission.
• Performs related duties as required.

Qualifications:

• Master’s degree in a related field preferred; bachelor’s degree required.  
• Three to five years of related experience. 
• Bilingual English/Spanish written and verbal required.
• Counseling and assessment techniques.
• Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. 
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Handle public contact and relations effectively. 
• Maintain accurate and orderly records. 
• Display sensitivity, tact, and responsiveness in various situations and needs.
• Maintain a high level of confidentiality.
• Use independent judgment and initiative.

Catholic Charities offers a wide range of employee benefits to support the total wellness of its employees. Our competitive package provides the flexibility to select the benefits that best meets the employee’s needs. Benefits are effective the first of the month following 30 days of employment.

• Medical, Dental & Vision
  
• Life Insurance
• Retirement Plan to include 401a/employer contribution only and 403(b)
• Flexible Spending Account
• Health Care Spending Account Reimbursement accounts (HAS)
• Vacation days – 12 days per year
• Sick time – 10 days per year
• Short and Long Term Disability
• 13 holidays per year for regular f/t & p/t employees
• Public Service Loan Forgiveness
• Cell Phones for those working in Shelters or with Clients outside of the office 
• Employee Recognition - Annual Staff Appreciation Day Event
• Free Parking