Case Manager

Description

REAS assists refugees to adjust and adapt to the American Workplace and ultimately achieve self-sufficiency. This program is designed to provide employment and training services for eligible refugees residing in Los Angeles County for less than five (5) years.

The REAS Case Manager independently manages a large caseload, provides clients with a clear understanding of the program. Refers clients to appropriate program components based on appraisals, test results, and program policies and advises clients of program choices. Coordinates actions in accordance with DPSS policy, CalWORKs guidelines, and GAIN procedures. Motivates and provides encouragement to clients to move toward employment and self-sufficiency in effectively conveying the benefits of working. Role models professional business attire for clients when performing daily activities.

Requirements

• Bachelor’s degree from an accredited college or university or AA Degree and 2 years of case management experience or AA Degree and 2 years of employment counseling experience or 2 years of employment counseling experience in a GAIN environment.
• Oversees four-year degrees - must be equivalent and formally evaluated to degree from United States
• No substitution of any college degree or required verification is acceptable, nor is a translation alone acceptable without an equivalency evaluation.
• Excellent time management skills to perform in fast-paced environment.
• Must have strong computer skills.
• Proficiency in MS Office Suite (Word, Outlook, Teams).
• Must be accurate, detail oriented, and possess good follow-through skills.
• Ability to communicate in a sensitive and professional manner with a diverse group of clients.
• Knowledge of community sources.
• Experience working with the business community; excellent organizational skills, ability to successfully execute many complex tasks simultaneously; ability to work as a team member as well as independently.
• Experience working with REAS, GAIN, or CalWorks participant preferred
• Strong written and communication skills in English and 2nd Language
• 2nd Language Required: Farsi, Russian, and/or Armenian - this is a MUST
• Must have reliable transportation and the ability to travel between office locations as needed: Canoga Park, Culver City,  Hawthorne, South El Monte, Palmdale, or Woodland Hills
• Must be available Monday to Friday 8 am to 5 pm and weekends or evening as needed.
• Must pass criminal and background check prior to hire.
• Position is on-site, NOT a remote position.

KEY RESPONSIBILITIES

• Performs various tasks to include office and telephone interviews, data entry, scheduling appointments, and other case related activities.
• Reviews employment goals with clients and makes individual job matches.
• Ensures that all clients have a basic resume and have practiced interviewing techniques to begin job search activities.
• Registers and monitors attendance and activities of all clients on caseload, monthly.
• Assist clients in locating job openings by utilizing available tools, such as personal computers, employment bulletins, community resources and keep program participants motivated to achieve self-sufficiency.
• Monitors and reviews the manner in which the job search is being conducted by each client and offers encouragement and suggestions for improving their job search activities.
• Assists clients in resolving scheduling problems and in planning their welfare to work activities.
• Meets all standards established for this position as outlined in the program performance criteria and key measures.
• Provides services in a culturally sensitive manner.
• Properly documents all activities in LRS/CalSAWS system, prepares daily, weekly and monthly reports, interacts with the DPSS monitors when appropriate.
• Performs other duties as may be assigned by management.

PHYSICAL DEMANDS

While performing the essential functions of this job, the incumbent must be able to do the following: stand for extended periods; sit for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height. Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus. Must be able to visually inspect work. Manual dexterity to operate computer and other office equipment required.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made.

ABOUT JVS SOCAL

Founded in 1931, JVS-SoCal is a nonprofit, non-sectarian social service agency providing job training, education, career services, mentoring, and placement assistance to diverse and multicultural populations, transforming lives and empowering individuals to achieve sustainable employment and financial independence. JVS SoCal currently serves over 30,000 clients annually at over 20 locations throughout Southern California. As JVS SoCal continues to grow, we continue to look for qualified, dedicated staff to join us and play a role in transforming lives and bettering our communities throughout SoCal and beyond!

Salary

$26.29 per hour + benefits (medical, vision, dental, vacation, life insurance, 401k)

JVS SoCal will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if JVS SoCal is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating or rehabilitative evidence, or challenge the accuracy of the background check report. Find out more about the Fair Chance Act by visiting www.calcivilrights.ca.gov/fair-chance-act .