Case Manager

SCOPE OF RESPONSIBILITY:  The Case Manager works as a part of a Multi-Disciplinary team providing community resources, behavioral interventions, and advocacy for children, youth and their family/caregivers who support them.  As an integral member of the team, the Case Manager also shares responsibility for the wellness of the client by being on call for crisis with the Intensive Services Division.

The Case Manager assists in the development, implementation, and monitoring of a service/treatment plan for each client that identifies the client’s personal, social, emotional, mental health, education, physical and/or linkage needs and goals.  Participates with treatment team members in the provision of services to clients, families and/or caregivers.  The Case Manager is an active participant in the teaming process and in the Child and Family Team meetings.  Case Managers must display tact and be skillful when interacting with external entities such and the Department of Children and Family Services (DCFS), Department of Probation, school personnel, etc. Case Managers will represent the organization at community events.

ESSENTIAL FUNCTIONS:

• Works together with therapist to conduct comprehensive needs assessments with children, youth, adults, and families to assist them in obtaining needed resources such as health insurance, housing, and low-cost child care through referral and linkage.

• Provides individual and group rehabilitation services under the Department of Mental Health contract or other agency funding.

• Meets agency’s productivity standards for client service hours.

• Completes and submits progress notes in a 24-hour timeframe utilizing the agency’s electronic health record system (EXYM) and collaborative documentation while serving clients; discusses and receives proof of insurance / Medi-Cal information in the field and submits to the QMET and/or IS Support Team.

• Provides guidance and assistance to parents/caretakers on managing child’s behaviors successfully.

• Provides guidance and assistance to parents/caretakers on managing familial stressors effectively and successfully.

• Assists family with identifying internal resources to assist with multiple stressors such as extended family members, grandparents.

• Develops and provide client rehabilitation services which assist in improving, maintaining, or restoring daily functioning at home, school, and community in accordance with treatment goals and in collaboration with treatment team (i.e., therapist, psychiatrist).

• Provides interagency and intra-agency consultation, communication, coordination and referrals.

• Identifies and communicates to therapist obstacles preventing families from connecting with program and/or referral services.

• Attends community meetings as requested.

• Represents the agency at community resource fairs.

• Follows up with families that drop out of treatment.

• Provides services in the communities, in homes, schools and other field-based settings.

• Participate in trainings and meetings as assigned.

• Other duties as assigned.

REQUIRED QUALIFICATIONS: Experience: One to two years’ experience providing case management services to low-income individuals in a community setting with at-risk populations.

Education: Bachelor's degree from an accredited college or university in social work, human services or a related field.

CONDITIONS OF EMPLOYMENT: Employee may be asked to pursue additional training when it is determined to be in the best interest of the agency. Employee must have the ability to use a personal vehicle with the required insurance coverage to complete the essential duties of their job and conduct agency business. Employee must maintain a valid California driver’s license and clean driving record that meets Wellnest’s insurance carrier’s criteria for liability coverage.

WORKING CONDITIONS: Employee regularly works out in the field and in an office environment. Employee may be required to work flexible, evening and/or weekend hours for time-sensitive projects.

REASONING ABILITY: 

• Ability to effectively present information and respond to questions

• Ability to read, analyze and interpret documents

• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

• Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions.

• Ability to work independently and with others - including other employees, clients and members of the public - in face-to-face and telephonic contexts.

• Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints.

• Ability to be flexible and adapt to changing work demands.

• Maintain a high level of concentration and attention to detail for extended periods of time.

• Maintain a high level of ethical and professional standards in accordance with agency policy.

PHYSICAL DEMANDS:

• Ability to talk or hear in order to give and receive information and instructions.

• Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls

• Ability to reach with hands and arms.

• Ability to use computer keyboard up to 50% of the day.

• Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment.

• Lift and/or move up to 25 pounds.

• Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required.

This description is only intended to illustrate the duties, responsibilities and requirements for it.  It is not intended, nor should it be interpreted to describe each and every duty the employee may be required to perform.

Wellnest does not discriminate against any client, parent/guardian, employee or community member on the basis of actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, or association with a person or group with one or more of these actual or perceived characteristics