Business Operations Manager

Location: Remote - US

Worldly is the world’s most comprehensive impact intelligence platform — delivering real data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide the single source of ESG intelligence they need to accelerate business and industry transformation.

Through strategic and meaningful customer relationships, Worldly provides key insights into supplier performance, product impact, trends analysis, and compliance. When a company wants to change how business is done, we enable that systemic shift.

Backed by a dedicated global team of individuals aligned by values, Worldly proudly operates as a public benefit corporation with backing from mission-aligned investors. Want to learn more? Read our story.

This role operates at the intersection of business operations, internal systems, and process optimization, ensuring that key internal workflows are efficient, scalable, and user-friendly. The Business Operations Manager will serve as a process owner for critical internal operational workflows, including employee onboarding and offboarding coordination, internal system access management, and other cross-functional operational processes that support employees across the organization.

This role requires a systems-oriented mindset—someone who not only supports operational processes but actively evaluates opportunities to streamline, automate, and improve them using Worldly’s internal technology stack, SaaS tools, and AI-enabled solutions.

Because these processes interact with many teams across the organization, this role will have high visibility across Worldly and will collaborate closely with stakeholders across departments.

The Business Operations Manager reports to the Associate Director of Business Operations & Systems and is expected to operate with a high level of ownership and independence while maintaining strong communication and collaboration with internal teams.

Process Ownership & Optimization

• Own and manage key internal operational processes that support cross-functional business activities.

• Design and maintain clear, scalable workflows that improve operational efficiency and employee experience.

• Continuously assess operational processes to identify opportunities for simplification, standardization, and automation.

• Document and maintain operational procedures and system workflows to ensure consistency and transparency.

Systems and Automation

• Leverage Worldly’s internal technology stack and SaaS tools to support operational workflows.

• Identify opportunities to reduce manual work through automation and workflows, system configuration, or workflow improvements.

• Utilize available AI tools and automation capabilities to improve process efficiency and operational scalability.

• Maintain operational workflows across internal systems and collaborate with stakeholders to improve system usage.

Operational Execution

• Support and coordinate key operational workflows including:

  • Employee onboarding and offboarding processes

  • Internal system access coordination

  • Cross-functional operational process facilitation

• Execute operational tasks when necessary while proactively identifying opportunities to improve or automate the process over time.

Compliance and Governance

• Ensure operational processes align with data governance policies, internal controls, and compliance requirements, including SOC 2-related operational practices where applicable.

• Maintain documentation and process transparency to support internal governance and audit readiness.

Cross-Functional Collaboration

• Work closely with internal stakeholders to understand operational needs and implement effective process solutions.

• Provide support and guidance to teams on operational processes and system workflows.

• Maintain appropriate communication and engagement with teams while operating independently.

Operational Project Support

• Support internal operational initiatives and business projects when needed, particularly from a process design, workflow improvement, or systems optimization perspective.

• 5~8 years of experience in business operations, systems operations, process improvement, or similar roles

• Experience owning and improving operational workflows or internal business processes

• Strong systems literacy and technical curiosity, with experience working with SaaS platforms and internal business tools

• Demonstrated ability to identify opportunities for automation and process improvement

• Strong analytical and problem-solving skills with a focus on operational efficiency

• Excellent organizational and documentation skills

• Strong communication and stakeholder collaboration abilities

• Ability to operate independently while coordinating effectively with multiple teams

Candidates should demonstrate comfort working with modern business systems, including:

• SaaS business applications commonly used in technology companies

• Internal operational tools such as project management, workflow, or documentation platforms

• Automation tools or workflow configuration platforms

• AI tools or AI-enabled productivity solutions

• Corporate internal systems such as identity/access management platforms, collaboration tools, or internal knowledge systems
  

A strong candidate will be curious about technology and proactive in leveraging systems to improve operational workflows.

• Experience implementing automation or workflow improvements

• Experience supporting SOC 2 or compliance-oriented operational processes

• Experience working in SaaS or technology-driven organizations

• Medical, Dental, and Vision Insurance are offered through multiple PPO options. Worldly covers 90% employee premium and 60% spouse/dependent premium.

• Company-sponsored 401k with up to 4% match for US employees.

• Incentive Stock Options.

• 100% Parental Paid Leave.

• Unlimited PTO.

• 12 paid company holidays.

Our team is motivated to transform the way products are made. By helping our customers succeed in a new era of sustainable production, we can build technology that makes a difference on a planetary level.

Our team represents over 15 countries and brings unique experiences from technology to farming to the table. Surround yourself with kind, enthusiastic, and dedicated people who put collaboration and growth at the center of our shared goals.

Benefits and Perks

• Earn a competitive salary and performance-based bonuses. Get healthcare, retirement matching, and equity for US employees.

• Use the office stipend to get the supplies you need—combat Zoom fatigue with no-meeting Fridays.

• Flexible time off. Take the time you need to recharge. Our culture encourages team members to explore and rest to be their best selves.

• We're remote, not lonely. Join the culture committee, coffee chats, or a variety of other interest groups.

​​Roles at Worldly may require occasional travel to support business needs, including but not limited to team collaboration, customer engagement, or company events.

We believe reflecting the diversity of those we strive to serve is essential. True innovation happens when everyone has room at the table, including the tools, resources, and opportunity to excel. We’re dedicated to building a culturally and experientially diverse team that leads and works with empathy and respect.

Annual Base Salary

• $95,000 - $110,000 USD (US)

Eligibility for Performance-Based Incentive Plan

Incentive Stock Option Package

Work-From-Home Stipends

*Final compensation figures will be determined based on a wide variety of factors, including experience and location. These factors will be evaluated and considered by Worldly throughout the entirety of this process.