Business Development Technology & Operations Specialist

Build your big career with the firm that does Big Law, Better. McDermott Will & Schulte is a leading global law firm that brings together more than 1,700+ lawyers and 1,400 business professionals. We celebrate excellence, collaboration, and community and have been recognized as a top workplace by USA Today, Fortune, The American Lawyer, Vault and others. We are also certified by Great Place to Work. 

At McDermott, we don’t just invest in your future, we accelerate your career – wherever it may lead. That includes supporting you both in and outside of the office. 

With us, you’ll find: 

• A firm where everyone belongs: Our award-winning culture prioritizes warmth and authenticity — we encourage you to be yourself!  

• Enthusiasm for all perspectives: We’re smarter and stronger when everyone has a voice and a seat at the table. We welcome unique viewpoints and ideas, and we make opportunities for you and your career to thrive.  

• Support to feel your best and do your best: Wellness is integral to building a successful career and a rich life. That’s why our benefits program supports your physical, emotional, mental, and financial health, with an emphasis on work-life balance.  

  

• Real rewards for real work: We offer generous compensation packages that recognize hard work and excellence.   

Job Description:

The Sales Technology Enablement Manager leads the firm’s comprehensive sales technology training program, equipping lawyers, legal practice specialists, business development, and marketing professionals with the tools and training they need to drive strategic growth. A key focus of this role is accelerating Salesforce adoption and usage by helping lawyers and client teams leverage CRM and business intelligence insights to identify opportunities, manage pipelines, and deepen client engagement. The Sales Technology Enablement Manager ensures all participants understand how to use tools, like Salesforce, and why they matter for advancing the firm’s growth priorities. This role works in partnership with the Commercial Excellence team to ensure the technology training aligns with broader sales coaching strategies. This position is responsible for designing and delivering role-specific training programs, onboarding for new hires, and ongoing sessions tailored to the distinct needs of each audience, including helping lawyers leverage CRM data for smarter outreach, enabling legal practice specialists to support client service workflows, and empowering BD and marketing staff to execute data-driven campaigns.

Essential Functions and Responsibilities:

• Design and deliver engaging, role-specific technology training programs, onboarding sessions, and one-on-one training that improve business development capabilities and technology adoption
• Translate Salesforce CRM capabilities into practical benefits for lawyers by demonstrating how data and tools support client development, cross-practice collaboration, and client relationship expansion
• Partner with the Salesforce Administrator to share user feedback, recommend enhancements, and align training initiatives with system updates and new functionality
• Support the development and design of improved user interface and dashboards to help lawyers more efficiently identify their next best action
• Collaborate with the Commercial Excellence team to integrate technology-enabled sales coaching into lawyer and staff training programs, ensuring consistent messaging and alignment with firmwide business development strategy
• Engage with firm leadership and practice group leaders to identify training needs, skill gaps, and opportunities to improve business development effectiveness
• Build user-friendly training materials (guides, tutorials, and videos) tailored to different audiences, ensuring adoption at all levels
• Manage the firm’s Salesforce LMS pages, including strategy, content development, and ongoing updates to videos, guides, and resources to ensure relevance and usability
• Serve as a trusted advisor to Salesforce users, helping them embed CRM, business intelligence and other business development practices into their daily work
• Measure and optimize training impact by tracking engagement, adoption metrics, and business outcomes to continuously refine enablement programs

• Design and deliver engaging, role-specific technology training programs, onboarding sessions, and one-on-one training that improve business development capabilities and technology adoption
• Translate Salesforce CRM capabilities into practical benefits for lawyers by demonstrating how data and tools support client development, cross-practice collaboration, and client relationship expansion
• Partner with the Salesforce Administrator to share user feedback, recommend enhancements, and align training initiatives with system updates and new functionality
• Support the development and design of improved user interface and dashboards to help lawyers more efficiently identify their next best action
• Collaborate with the Commercial Excellence team to integrate technology-enabled sales coaching into lawyer and staff training programs, ensuring consistent messaging and alignment with firmwide business development strategy
• Engage with firm leadership and practice group leaders to identify training needs, skill gaps, and opportunities to improve business development effectiveness
• Build user-friendly training materials (guides, tutorials, and videos) tailored to different audiences, ensuring adoption at all levels
• Manage the firm’s Salesforce LMS pages, including strategy, content development, and ongoing updates to videos, guides, and resources to ensure relevance and usability
• Serve as a trusted advisor to Salesforce users, helping them embed CRM, business intelligence and other business development practices into their daily work
• Measure and optimize training impact by tracking engagement, adoption metrics, and business outcomes to continuously refine enablement programs

------

Successful candidates will be provided with outstanding career opportunities and will receive a competitive total rewards package with the opportunity to earn performance-based bonuses.

     Target Hiring Range $156,000 - $199,000
Please note that quoted salary ranges are not guarantees of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, experience, and geographic location. Base pay is only one part of the Total Rewards that MWS provides to compensate and recognize our staff professionals for their work. Full time positions are eligible for a discretionary bonus and a comprehensive benefits package. 

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

• While performing the duties of this job, the employee is required to sit, use hands, reach with hands and arms, stoop, talk and hear

• Employee must occasionally lift up to twenty (20) pounds

Work Environment:

Typical indoor office environment

Disclaimer:

The above statements are intended to describe the general nature and level of the work being performed by people within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.