Supports IT initiatives by gathering and documenting requirements, translating business needs into functional specifications, assisting with Salesforce implementation and custom applications, creating process flows and user stories, conducting UAT, supporting data migration and validation, troubleshooting rollouts, and developing training materials. Collaborates with developers, project managers, and business stakeholders throughout the project lifecycle.
Why This Role Matters
IT Business Analysts bridge the gap between business needs and technology solutions, helping CR&R modernize operations through projects like our Salesforce Customer Service implementation and custom application development.
What You'll Do
- Gather, document, and analyze business requirements from stakeholders across departments
- Support the implementation of Salesforce for Customer Service, including configuration, testing, and user documentation
- Assist in the design and development of custom applications by translating business needs into functional specifications
- Create process flows, user stories, and requirement documents for IT project teams
- Perform user acceptance testing (UAT) and help troubleshoot issues during rollout
- Support data mapping, migration, and validation efforts across systems
- Assist with training materials and end-user support for new tools and systems
- Collaborate with developers, project managers, and business stakeholders throughout the project lifecycle
What We're Looking For
- Bachelor's degree in Information Systems, Business, Computer Science, or related field (or equivalent experience)
- 0-2 years of experience in a business analyst, IT, or related support role (internships welcome)
- Familiarity with Salesforce or other CRM/business applications a plus
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office (Excel, Visio, PowerPoint)
- Ability to manage multiple projects and priorities in a fast-paced environment
Pay & Schedule
- Hourly / Salary Range: _$32/hour non-exempt_______________
- Monday - Friday, standard business hours
About Us
CR&R Incorporated is one of Southern California’s leading waste and recycling services providers, serving residential, commercial, and industrial customers across multiple states. Our operations emphasize safety, reliability, environmental responsibility, and long-term sustainability.
Equal Employment Opportunity Statement
CR&R Incorporated is an equal opportunity employer and is committed to providing a workplace free of discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law.
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