Reviews attorney hearing reports for accuracy, investigates performance issues and complaints, manages failure-to-appear and compliance workflows, monitors attorney training systems, provides attorney support, and identifies process improvements. The role also assists with attorney training on the company platform and ensures performance issues are documented and resolved promptly.
About Docketly:
Docketly, sister company to ABC Legal Services, is a growing company in Longmont, Colorado. For the creditor’s rights industry, we make hiring a stand-in attorney easy, fast, and safe. By combining our own software with a nationwide network of attorneys, we have redefined the what’s possible for the legal services industry.
Job Overview:
The Legal Performance Specialist will ensure that all hearing reports submitted by attorneys are reviewed for accuracy and completeness, with any discrepancies identified and resolved prior to publication. Will handle all attorney performance issues that arise such as Failure to Appears (FTA's), complaints, or sanctions to ensure that our attorney pool is best in class.
Key Responsibilities:
- Handles difficult or complicated attorney tickets, issues or complaints with appropriate documentation and resolution. Follows up with client should the issue affect them
- Investigates inquiries regarding hearing report results, attorney performance and attorney history
- Manages various performance widgets to ensure timely resolution of compliance tasks
- Process and manage FTA's and Filtered attorneys; use trends and information gained to identify training needs and remediation
- Monitor Learning Management System for attorneys
- Assists with attorney services (calls, chats, tickets, emails, etc. from attorneys)
- Follows good customer service standards in all aspects of the job
- Identifies and suggests ideas for improving system and processes
- Attends weekly team meetings. Prepares and participates as appropriate
- Attorney training regarding our platform
- Performs other duties as assigned
Qualifications:
- Ability to plan, multi-task and manage time effectively
- Must have excellent verbal and written communication skills
- Solid computer skills
Preferred
- AI Experience
- Legal Experience
Benefits:
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance
Starting Pay: $15.00 -15.00 per hour
Schedule: Full-time Remote, Monday through Friday, 8:00am to 4:30pm MST
ABC Legal Services Los Angeles, California, USA Office
261 S. Figueroa St., Suite 280, Los Angeles, California, United States, 90012
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handles inbound calls and warm leads to consult customers on insurance needs, recommend appropriate Property and Casualty products and coverage, and convert prospects into policyholders. The role includes paid training and licensing, customer relationship building, sales closing, and brand representation. Employees must work a weekday and weekend schedule, maintain a professional home workspace, and meet high-speed internet requirements.
Top Skills:
Cable/Fiber/Dsl InternetPcWired High-Speed Internet
Consumer Web • eCommerce • Internet of Things
Represent the company in Internet standards working groups, track adjacent drafts and discussions, revise technical specifications, respond to reviews, and develop reference implementations, interoperability tests, and demos. Build credibility across standards and open-source communities while serving as a technical delegate to the CTO. Over time, author independent standards drafts and engage with engineering, enterprise, and government audiences.
Top Skills:
DnsInternet ProtocolsInteroperability TestingOauthOpenid ConnectPkiReference ImplementationsVerifiable Credentials
Cloud • Software
Design and build scalable, secure cloud-native platform components for ThousandEyes. Develop Java applications, event-driven systems, data pipelines, real-time enrichments, and microservices. Collaborate with product and engineering teams on planning, integration, prototypes, architecture, and implementation. Mentor junior engineers, conduct design reviews, and help ensure reliable services meet SLA targets while supporting significant platform growth.
Top Skills:
Amazon SnsAmazon SqsAWSAzureDockerGCPGradleJavaJvmKafkaKotlinKubernetesMavenMicroservicesNoSQLScalaSQL
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
