Jobs at ABC Legal Services

Manage and strengthen client accounts by understanding customer needs, resolving issues, coordinating with internal teams, and delivering strong client service. The role focuses on customer satisfaction, adoption, retention, relationship development, and meeting sales goals across existing and new accounts. Candidates should have account management or customer support experience, SaaS platform experience, familiarity with Agile processes, and strong communication and problem-solving skills.

Leads a team of 10–15 E-File Specialists by assigning work, tracking performance, conducting training, maintaining documentation, resolving escalations, and improving workflows. The role manages schedules and timecards, supports onboarding and quality control, monitors operational metrics, addresses bottlenecks, coordinates with cross-functional teams, and helps implement process and system changes. This is a remote, entry-level management position requiring advanced E-File knowledge and strong Excel, documentation, and data-review skills.

Own full-cycle attorney recruiting from sourcing and cold outreach through screening, negotiation, and offer close. Build an independent candidate pipeline using LinkedIn Recruiter, directories, referrals, and other channels; maintain attorney relationships and referral networks; partner with hiring stakeholders; and accurately track pipeline activity in an ATS or CRM. The role requires consistently delivering 15–20 hires monthly against a quota.

Own and operate AWS environments across networking, systems, and related services. Support development workflows through AWS environments, automate DevOps tasks with scripts, collaborate with development, infrastructure, and IT teams, and help identify practical AI applications. The role requires strong AWS expertise, problem-solving ability, attention to detail, flexibility, and effective communication.

Build and maintain native Android and iOS systems, ensuring cross-platform consistency. Contribute across web services, databases, testing, deployment, and production support. Collaborate with development teams, follow and improve engineering patterns, and use AI-assisted development tools. The role requires mobile development experience, REST API knowledge, Kotlin, Java, Swift, Android Studio, Xcode, Git, agile practices, and 3–5 years of professional experience.

Own full-cycle recruiting for attorney roles, including sourcing, cold outreach, screening, pitching, negotiation, offer management, and closing. Build independent candidate pipelines and attorney networks using LinkedIn Recruiter, bar directories, referrals, and other channels. Partner with hiring stakeholders, maintain accurate ATS/CRM records, and consistently achieve a monthly quota of 15–20 hires.

Own and scale the PostgreSQL and AWS Aurora database layer for a high-volume legal-services platform. Responsibilities include schema and migration review, query and index tuning, production issue diagnosis, lock and replication troubleshooting, database maintenance automation, backup and restore support, access control, and collaboration with infrastructure, software development, and data science teams. The role also supports reporting, billing, PII-sensitive data, and ERP-related data flows.

Manage and strengthen client relationships, understand and address customer needs, resolve issues, coordinate with internal teams, improve satisfaction and retention, and meet sales goals among existing and new customers. The role serves as a client liaison, tracks account processes, identifies patterns, and develops solutions using SaaS platforms and agile processes.