Associate Inside Sales Representative

The Gogo Associate Inside Sales Representative will provide direct support to Sales Managers in the ongoing development of existing and prospective customers within the Business Aviation Market and to ensure that the department is able to meet its goal and objectives.

Inside Sales Representatives develop and maintain customer accounts, implement sales strategies, present new concepts, and ensure optimal sales service.

Are you someone who loves the thrill of the sale and enabling your team?

Then come onboard the Gogo Sales - Operations Team!

How will you make a difference?

• Respond to Inside Sales emails including some emails going to external sales distribution list
• Prefill Customer Service Agreements (CSA’s) and check for accuracy
• Create data reports and analyze data usage across different services and generate reports for RSMs
• Assist with customer emails to initiate rate plan changes
• Gather technical information needed to activate SD services
• Follow up on deactivations and with new aircraft owners
• Manage Satcom iTunes account and App gifting to customers and new employees
• Support RSMs at customer events such as trade shows, conferences, or other industry events 
• Collaborate with the team on sales proposals
• Train new RSMs on internal systems such as Ops and CRM and Plane Simple
• Oversee FlightDeck Freedom (FDF) portal for customers and web portal for dealers and OEMs
• Identify and research potential leads through various online and offline channels
• Initiate contact with potential customers via phone, email, social media, and other outbound communication methods
• Make SDR calls, create pricing sheets and SDR orders
• Manage dealer agreements

Qualifications

• Bachelor’s degree in Business Administration or equivalent work experience
• 0-2 years of proven Sales experience in an Aerospace environment
• Must be able to travel up to 20% of the time to customer events, trade shows, conferences, etc.
• Some hours outside of normal business hours and some weekend hours required
• Must already be eligible to live and work in Switzerland and be located near Basel

Required Skills, Talents, & Experience

• Ability to learn company processes, instructions and export compliance
• Drive to obtain product knowledge of specific market segment
• Strong planning, organizational, analytical, interpersonal, oral and written communication skills
• Willingness to build strong negotiation, conflict resolution and customer service skills
• Proficient in Microsoft Office Suite, including Microsoft Word, Excel, PowerPoint, and Outlook

Additional Information

Base Pay:

Based on experience and responsibilities.

Target Annual Short-Term Incentive:

Eligible for Incentive Stock Program:

Benefits:

Gogo offers competitive benefits that can fit each employee’s needs. Visit the Careers page on our website for more information at www.gogoair.com/careers.

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Gogo is committed to equal opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.