Provides clerical and administrative support for a behavioral health or hospital program. Duties include managing communications, documents, schedules, files, records, data systems, reports, committee minutes, employee certifications, and patient-related information. The role requires confidentiality, HIPAA compliance, accurate data entry, strong organization, multitasking, and coordination with management and departments. Additional requirements include background clearances, a California driver's license, health and safety training, and the ability to lift up to 25 pounds.
Title of Position: Administrative Assistant
Location: Normandie Village
Exempt/Non-Exempt: Non-Exempt
Union/ Non-Union: Non-Union
Supervisor: Program Director
This position has a working schedule of Monday-Friday, 8am-4:30pm
SUMMARY OF POSITION
Under the general supervision of the Program Director, the Administrative Assistant provides administrative, clerical and patient records related duties as instructed by the Program Director and Management team. The person in this position needs to be highly efficient, detailed oriented, have excellent organizational skills and strong communication skills. Continually multi-tasking works with some independence in completing assigned projects/program management. This is a fast-paced position with pressure and multiple demands.
ESSENTIALS DUTIES
- Perform general clerical duties to include, but not limited to computer, photocopying, faxing, mail, scanning and filing
- Handles telephone and e-mail inquiries, responding as appropriate
- Creates and modifies documents using Microsoft Office, Excel etc.
- Performs data entry tasks as assigned
- Scheduling meetings
- Maintaining files and records
- Maintaining committee minutes
- Maintains data systems
- Submission of timely reports
- Exercises good judgment, including the limits of information to be given, demonstrating sufficient understandings of situations to ask appropriate questions
- Maintains the employee education, license and certifications
- Attends and participates in meetings, in-service training and other meetings as scheduled. If the trainer or supervisor excuses attendance, the employee is responsible for knowing and understanding the content of the in-service within 30 days of its presentation to the hospital staff
- Protects information from unauthorized access, abiding by Gateways’ Code of Confidentiality, HIPAA regulations and other regulatory agencies
- Submits concerns to supervisor that cannot be handled on a person-to-person basis
- Assists co-workers and other departments when appropriate
ESSENTIAL SKILLS
- Knows where and how to make suggestions for improvement
- Is flexible in times of high or low workload
- Takes responsibility for his/her mistakes or poor performance
- Contributes information in a constructive manner
- Initiates or participates in continuous performance improvement training and activities for the department
- Ability to type 55 wpm
- Other duties as assigned
EDUCATION & CERTIFICATES
- High School Diploma
EXPERIENCE/QUALIFICATIONS
- Three (3) years secretarial experience
- Some prior experience working for a hospital / behavioral service facility and/or other non-profit facility
- Experience at providing effective liaison with top-level management
REQUIREMENTS
- Must pass Department of Justice (DOJ), Federal Bureau of Investigations (FBI), and Community Care Licensing (CCL) background clearance.
- Valid California Driver’s license.
- TB clearance.
- Driving record acceptable for coverage by Gateways insurance carrier.
- Fire and Safety Training*.
- CPR/First Aid*
- Crisis Prevention Institute Training (CPI)**
Note: If indicated certifications/licenses are lacking, they must be obtained within 180 days of hire.
**Training needs to be completed within 30 days from the date of hire on a designated date provided by onboarding. Staff need to be certified at a commensurate level for their role to perform their job duties (staff will be taken off the schedule if certification is not achieved).
PHYSICAL REQUIREMENTS
- To perform this job you must be able to carry out all essential functions successfully. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the job.
- Employee will be required to lift and/or move unassisted up to 25 pounds.
Gateways Hospital and Mental Health Center Los Angeles, California, USA Office
Los Angeles, CA, United States
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