Account Coordinator

 Position: Account Coordinator
Studio Team: Indies
Shift: 7AM – 4PM PST
Office Mandate: Tuesday / Wednesdays Weekly; as needed for Client or Internal Meetings

Job Summary

The Account Coordinator (AC) is responsible for coordinating orders and projects requested by Deluxe’s customers. They will be responsible for all aspects of job coordination, including client communication, job entry, cross-functional department communication, project tracking, order delivery, and billing. They will create loyal customers by providing exceptional customer services. The AC will have a desire to build technical proficiency in digital media so they can effectively partner with customers, team members and operations to achieve the customer’s defined mastering and servicing goals.

Key Responsibilities:

Continued Learning & Support

• Proactively ask questions or points of clarification regarding delegated tasks, take notes for future reference.
• Learn industry-specific acronyms & workflows; stay current on industry news.
• Learn how to use various internal systems to create, update, & research DCP & Distribution projects
  • Continued learning on how to bulk update, create dependency groups, and implement other project management tools toward projects
• Understand rate cards and services to ensure proper application of rates to orders. Participate in training including, but not limited to: deluxe products & services, the cinema industry, and internal process improvements.
• Use all training and lessons to become a proactive member of Team Indies

Order Management Tasks  

• Proactively monitor delegated tasks, titles, or projects
  • Follow up on orders and projects after each step to ensure customers are notified in a timely manner of any problems and changes in schedule.
  • Initiate the ingest of client or vendor delivered assets into internal systems with minimal oversight.
  • Assist in scheduling & providing DCP information for internal & client QCs.
  • Fulfil DCP restore & distribution orders for client screenings
• Escalate if any order is in jeopardy of being fulfill on time.
• Build projects accurately, including Billing Contacts & PO.
• Submit completed work to the client
• Submit billing to Deluxe Finance in a timely & accurate manner
• Begin to proactively identify and take responsibility for customer inquiries & Order Management Tasks

What You Bring

The ideal candidate will possess the following knowledge, experience, and skillset:

• Ability to calmly & confidently work in a fast paced, multi-tasking environment.
• Must demonstrate the ability to handle self professionally in a high stress situation.  
• Must be organized, reliable, conscientious, flexible, and skilled at multi-tasking, work effectively under pressure and possess strong organizational and interpersonal skills.
  • Be comfortable with a spider-web delegation model, not a hierarchical model
• Maintain a high level of confidentiality of Deluxe and customer/client sensitive information.
• Must be able to juggle multiple priorities and solve problems involving several concrete variables in standardized situations.
• Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Must be proficient with word processing, spreadsheet, inventory, internet, order processing, project management, and database software.

About the Company

Deluxe is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented artists, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com.

We offer competitive pay and benefits program, including medical, dental & vision coverage, vacation & sick leave, 401(k), and more.

Diversity Statement

Deluxe’s policy is to provide equal employment opportunities to all applicants and employees.

Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.

This role is based in Los Angeles, California or Wilmington, Ohio and the base pay for this role is $26.44 per hour. Actual amounts will vary depending on education, skills, experience, and geographic location.