Account Coordinator (41037)

The Account/Campaign Coordinator will play a key role in supporting our growing Home Services Campaign Management team. Working closely with the Campaign Manager, this position will help drive successful campaign execution by combining relationship management, strategic planning, and operational coordination. They will serve as an additional point of contact for internal and external partners, collaborating cross-functionally with teams including Analytics, Finance, Compliance, and Legal, as well as our third-party sales offices. 

The ideal candidate will leverage their account support experience to strengthen relationships, troubleshoot and resolve escalations, identify opportunities to improve processes and efficiencies, and ensure key initiatives remain on track. Success in this role requires strong communication and organizational skills, sound judgment, attention to detail, and the ability to effectively coordinate across multiple teams and priorities. We're seeking candidates who are proactive, solutions-oriented, enjoys building strong partnerships while keeping projects moving forward.

The Basics:

• Location: Remote / Work from Home (U.S. Only)
• Compensation: $26.00-$31.00/hour
• Travel: Up to 10%
• Reports to: Campaign Manager

What You'll Do:

• Serve as additional point of contact for assigned clients managing communications and campaign related issues ensuring the client’s needs are met while aligning with company objectives
• Daily account support such as office and sales rep onboarding/offboarding, asset management, leads & permits, incentive management, troubleshooting, compliance, and meeting client’s standards
• Communicate with the field’s team’s key leaders regarding program metrics/KPIs, expansion opportunities, offer and product updates, etc.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction
• Create and maintain account documents such as Standard Operation Procedures, Action Item Logs, and Program Welcome Emails in the Project Management Tool
• Follow company guidelines and best practices for responsible AI use and data security 
• Additional responsibilities may be assigned as needed to support team and organizational priorities 

What You'll Bring - Core Competencies:

• Project and Account Coordination: 2+ years of project or campaign support experience, with strong organizational and time management skills and the ability to manage multiple priorities and deliverables
• Communication & Collaboration: Strong written and verbal communication skills with the ability to build relationships and collaborate effectively with internal teams, external partners, and clients
• Systems & Tools: Proficiency with Salesforce or other CRM platforms, Microsoft Excel, and case management/reporting tools; familiarity with data visualization tools such as Tableau preferred
• Problem Solving & Initiative: Proactive, solutions-oriented approach with strong attention to detail and a focus on resolving issues, improving processes, and driving efficiency
• AI & Tech Fluency: Comfortable using AI-assisted tools (e.g., reconciliation support, reporting, data analysis) to boost accuracy and efficiency, while knowing when a task needs hands-on review

Smart Circle International is a leading broker of outsourced sales and customer acquisition services. We help clients and independently owned and operated sales companies grow together through versatile in-person marketing and sales campaigns inside retailers, businesses and through door-to-door canvassing. Smart Circle operates from two locations: our headquarters in Newport Beach, California, and an office in Toronto, Ontario. Visit smartcircle.com to learn more! 

Why You’ll Love It Here:  

Smart Circle is committed to cultivating an environment that sparks curiosity, encourages bold thinking, and supports continuous development. We believe people thrive when they’re in roles that align with their strengths and ambitions, so we make space for individuals to stretch and explore new possibilities. Your next move matters so if you're looking for a place where ambition is celebrated and growth is tangible, Smart Circle may be the place for you!  

Total Rewards:  

Full-time positions qualify for a benefits package that includes vacation, sick leave, paid holidays, medical (with an HSA plan option), dental, vision and company paid Basic Life insurance, opportunity to enroll in Voluntary Life plans, Employee Assistance Program, 401K with employer match, employee referral program, home office stipend and opportunities for team building, growth, and development. Team members have on-demand access to an LMS with a variety of courses to further their professional and personal development.    

Equal Opportunity Employer:   

We are an Equal Opportunity Employer, committed to building a workplace where every individual is valued, respected, and empowered to grow, regardless of background or identity.    

We recruit, hire, evaluate, and promote based on talent and potential, without regard to race, color, national origin, age, sex, disability status, or any other protected characteristic under state or federal law. Discrimination or harassment of any kind has no place here, and we expect every team member to uphold a culture of dignity and respect.  

In accordance with applicable law, the compensation range listed within this job posting reflects our good faith estimate of the expected salary for this role at the time of posting. Final compensation will be determined based on a variety of non-discriminatory factors, including a candidate’s qualifications, skills, and experience. 

DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT   

As part of your job application and our evaluation of your candidacy, we collect, receive, maintain, and use your personal information, which as used herein, means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. The following is the personal information we may collect as part of the application process:   

• Personal contact details, such as name, title, address, telephone number, and email address; and   

• Application information, such as your qualifications, skills, education, references, and other information that may be in your resume, cover letter, and materials you provide to us when applying for employment.   

We collect your personal information to evaluate your job application and candidacy for employment, to check your eligibility to work in the country in which you have applied, for background checks, and to comply with employment and other laws. If you become employed by us, we will notify you of additional categories of personal information that we collect, receive, and maintain for business purposes.