Teams at Tapcheck

Drive new business for an on-demand pay solution by prospecting, demonstrating product value, negotiating and closing deals, and collaborating with marketing, product, and customer success to ensure client satisfaction and retention.

Supervise Tier 1 and Tier 2 customer support teams through coaching, scheduling, queue oversight, escalation handling, QA reviews, and performance management. Monitor SLAs, CSAT, response and resolution times, ticket backlogs, and staffing coverage. Drive process improvements, maintain support documentation, and collaborate with Product, Engineering, and Operations to communicate frontline insights and product updates.

Conduct outbound prospecting through phone, email, and LinkedIn; research and personalize outreach to HR, payroll, operations, and finance leaders; qualify leads; schedule discovery meetings for Account Executives; maintain accurate CRM records; handle initial objections; meet activity and meeting targets; and apply coaching to improve sales performance.