Teams at Syllo

Lead and own Syllo's QA strategy, build scalable automated testing frameworks integrated into CI/CD, and drive quality across Engineering, Product, and Customer Success. Champion QA processes, measure and improve release standards, reproduce and validate complex customer issues, and leverage AI/LLM tools to modernize test generation, failure analysis, and automation to increase release confidence and reduce manual testing.

Serve as first point of contact for clients, troubleshoot product and technical issues, conduct live walkthroughs, write help content, document solutions, escalate recurring issues to product/engineering, and participate in product testing.

Lead operational execution for Product & Engineering: drive day-to-day SDLC, manage work from triage to completion, maintain GitHub Projects as source of truth, coordinate cross-functional teams, remove blockers, and improve engineering processes and delivery predictability.