Jobs at SwiftX

Supervise warehouse pickup operations, coordinate delivery service providers and shipments, maintain inventory accuracy, enforce safety and company policies, train and evaluate staff, prepare performance reports, lead team meetings, and resolve operational challenges. Requires bilingual Mandarin communication, warehouse supervision experience, leadership ability, and strong organizational skills.

Own and grow relationships with major Chinese cross-border e-commerce platforms, serving as the Mandarin- and English-speaking liaison. Develop account growth plans, manage SLAs and operational escalations, monitor performance metrics, lead QBRs, negotiate contracts and pricing, and coordinate Operations, Fulfillment, Compliance, Finance, and Product teams. The role also represents Swiftx at meetings and events, travels occasionally, and mentors the Key Account team.

One-year rotational program developing future operations leaders through warehouse, hub, transportation, data analysis, network planning, and operational support assignments. Trainees learn logistics processes, coordinate dispatch and transportation activities, monitor KPIs, improve operations, lead projects, and complete leadership development before transitioning into a permanent leadership-track role.

Supervise cost control and quality improvement for last-mile delivery and warehouse operations. Analyze operational expenses, identify savings opportunities, monitor delivery and customer satisfaction KPIs, audit delivery and warehouse partners, lead root cause analysis, implement corrective actions, manage vendor scorecards, prepare reports, and supervise a small tracking and quality-monitoring team.

Support sales, commercial strategy, and regional hubs through sales data analytics, forecasting, competitive benchmarking, pricing/deal structuring, CRM governance, and cross-functional KPI alignment to enable scalable last‑mile operations.

Responsible for managing first-mile pickup operations and logistics workflows across the country through TMS/WMS, data analytics, and standard operating procedures (SOPs).

Develop and manage strategic relationships with e-commerce platforms, marketplaces, and logistics partners to drive customer acquisition and channel growth. Identify and onboard new partners, support negotiations and commercial discussions, coordinate implementation with Operations and Customer Success, generate opportunities through integrations, and monitor market trends. Track partnership count, acquisition, package volume, and revenue from platform channels.

Drive local customer acquisition and revenue growth by selling logistics and e-commerce solutions to warehouses, 3PLs, marketplace sellers and retailers. Build and maintain relationships, deliver sales presentations and negotiations, collaborate with operations to ensure satisfaction, and meet monthly and quarterly targets for acquisition, revenue, package volume and retention.

The role involves leading continuous improvement initiatives to enhance operational efficiency, analyze workforce productivity, optimize scheduling, and implement Lean/Six Sigma projects within warehouse operations.

The role involves leading network layout planning, optimizing routing and operational strategies, analyzing data for efficiency, and collaborating across teams to enhance logistics performance.

Manage and optimize linehaul transportation resources, improve performance metrics, coordinate with teams, and support pricing analysis and carrier negotiations.

Own, create, and maintain SOPs across last-mile delivery operations. Standardize quality checkpoints, monitor KPIs, run root-cause analyses, and translate data insights into procedural changes. Lead governance, SOP rollout, and continuous improvement with cross-functional partners to ensure consistent execution and SLA compliance.