Support sales, commercial strategy, and regional hubs through sales data analytics, forecasting, competitive benchmarking, pricing/deal structuring, CRM governance, and cross-functional KPI alignment to enable scalable last‑mile operations.
1. Position Summary
We are looking for an analytical and execution-focused Sales Operations Specialist based in California to support SwiftX’s rapid commercial growth. In this role, you will serve as the core bridge between Sales/BD, Commercial Strategy, and Regional Sorting Hubs (LAX, EWR, DFW, ORD, MIA, ATL, IAH). You will focus on sales data analytics, competitive intelligence , deal structuring/pricing, and sales strategy enablement,
2. Key Responsibilities
- Sales Data Analytics & Forecasting:
- Build and maintain commercial analytics dashboards tracking daily parcel volume trends, conversion funnels, Customer Acquisition Cost (CAC), Lifetime Value (LTV), and revenue growth across major e-commerce accounts.
- Track client volume fluctuations and forecast capacity demands across regional hubs and linehaul routes.
- Sales Strategy & Competitive Benchmarking:
- Conduct market research and competitive intelligence on U.S. last-mile delivery competitors (e.g., UniUni, Gofo, OnTrac).
- Develop battlecards, sales enablement tools, and pitch materials for BD teams to highlight SwiftX’s key differentiators (7/365 delivery, automated POD verification, zero surcharges).
- Pricing Operations & Deal Structuring:
- Partner with Commercial Strategy to review rate cards, custom tariff quotes, and margin thresholds across delivery zones (Zone 1–8).
- Ensure incoming deals comply with package size/weight limits (Length ≤ 40 in, Sum ≤ 71 in, Weight ≤ 30 lbs) and service terms.
- Sales Operations & CRM Governance:
- Oversee CRM pipeline hygiene, lead attribution, deal stage tracking, quota tracking, and sales commission calculations.
- Optimize sales workflows and customer onboarding SOPs for Strategic Key Accounts (SKA).
- Cross-Functional SLA & Performance Alignment:
- Monitor operational KPIs (ASCAN rate, SLA on-time rate, lost rate, first-attempt success rate) in collaboration with Hub Operations.
- Align pre-sale capacity commitments with regional hub throughput (e.g., LAX automated sorting hub capacity) to ensure seamless execution during peak seasons.
Requirements
- Experience: 3+ years of experience in Sales Operations, Sales Analytics, or Commercial Strategy within Logistics, Last-Mile Express, Freight Forwarding, or E-Commerce Supply Chain.
- Location: Based in California
- Technical & Data Skills: Advanced proficiency in SQL, Excel / Google Sheets (complex modeling, pivot tables), CRM platforms (Salesforce/HubSpot), and BI platforms (Tableau, Power BI, Looker).
- Domain Knowledge: Strong understanding of U.S. domestic parcel shipping, zone pricing structures, DIM weight factors, and cross-border e-commerce platforms (Temu, TikTok Shop, SHEIN).
- Language Skills: Professional fluency in English; bilingual proficiency in Mandarin Chinese is strongly preferred for effective cross-border communication.
Benefits
- Salary:70-90k
- 7 PTO days
- 5 Paid Sick Leave Days
- 6 Paid Holidays
- 401K
- Medical insurance, Dental and Vision Insurance, STD/LTD
Similar Jobs
Software
The Lead Sales Operations Analyst oversees complex sales transactions, ensures compliance, mentors analysts, and enhances process efficiency within the sales operations team.
Top Skills:
Oracle Crm
eCommerce • Fashion • Retail • Sales • Wearables • Design
Provides customer service and sales support in a luxury retail store. Responsibilities include operating POS systems, handling cash, assisting customers, promoting products and gift cards, receiving and organizing shipments, replenishing inventory, maintaining stockrooms, supporting visual merchandising, and following loss prevention and housekeeping standards.
Top Skills:
InternetIpadLaptopMobile PosPos SystemsWalkie-Talkie
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Lead a global onboarding team for Atlassian's Teamwork Collection, driving early customer outcomes in the first 60–90 days through change management, success planning, technical guidance, risk mitigation, scaling onboarding programs, and cross-functional collaboration while maintaining operational excellence in Gainsight.
Top Skills:
ConfluenceGainsightJIRASalesforceSuccess-AiTableau
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
