Teams at SchoolsFirst FCU

Provides senior operational support for core applications and approximately 6,000 daily automations across Symitar, OpCon, UiPath, and Axway. Leads incident triage, root-cause analysis, monitoring, release coordination, application onboarding, vendor escalations, disaster recovery, and operational improvement. Mentors Level I and II staff, supports ITIL processes, manages operational initiatives, and participates in 24x7 on-call coverage.

Provides senior-level production application support for Symitar, OpCon, UiPath, Axway, and approximately 6,000 daily automations. Leads incident triage, root-cause analysis, monitoring, release and change coordination, application onboarding, vendor escalations, disaster recovery, and high-impact event recovery. Partners with development and automation teams to improve reliability, mentors junior support staff, manages operational initiatives, and participates in a 24x7 on-call rotation.

Provides advanced endpoint support and system administration, including troubleshooting hardware, software, networks, mobile devices, and security issues. Configures and deploys devices using endpoint management tools, manages software updates, maintains asset records, supports equipment lifecycles, monitors service-level performance, and assists remote or branch offices. The role also coordinates hardware refreshes, supports office relocations, enforces endpoint security baselines, and mentors junior staff.