Provides advanced endpoint support and system administration, including troubleshooting hardware, software, networks, mobile devices, and security issues. Configures and deploys devices using endpoint management tools, manages software updates, maintains asset records, supports equipment lifecycles, monitors service-level performance, and assists remote or branch offices. The role also coordinates hardware refreshes, supports office relocations, enforces endpoint security baselines, and mentors junior staff.
We’re always looking for diverse, talented, service-oriented people to join our exceptional team.
Endpoint Operations Representative IIThe pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.
Pay Range:
$29.79 - $44.68Scheduled Weekly Hours:
40What You’ll Be Doing
The Endpoint Operations Representative II provides advanced technical support and system management for the organization's endpoint environment. This intermediate-level position handles complex troubleshooting, endpoint security administration, and software deployment projects while mentoring junior staff. Operating with increased autonomy, the role involves cross-functional collaboration on service improvements and technical escalations.
- Independently troubleshoot and resolve intermediate-level hardware, software, and network issues. Handle more complex cases before escalating.
- Configure, deploy, and manage endpoint devices using unified endpoint management (UEM) tools like Microsoft Intune or Quest KACE. Support software installations and updates across the fleet.
- Maintain accurate records of endpoint devices, manage equipment lifecycles, and coordinate with procurement for device replacement or upgrades.
- Assist in supporting mobile devices through MDM platforms (iOS, Android). Configure and troubleshoot mobile applications and device policies.
- Monitor adherence to SLAs and provide reporting on ticket resolution times and service performance.
- Provide on-site support for remote or branch offices, handling escalated issues and provisioning new equipment for location setups.
- Enforce basic security protocols, including ensuring devices meet security baselines and reporting on compliance issues.
Additional Job Functions
- Performs other duties as assigned
- Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.
Qualifications
- High School Diploma or GED required
- 1-3 years of prior related experience required
- Azure Fundamentals (AZ-900) preferred
- ITIL 4 Foundation preferred
- Good IT Support Certification preferred
- Participation in the CA DMV pull program may be required depending on assignment
Knowledge, Skills, and Abilities
- System Administration:
- Advanced endpoint device configuration and troubleshooting
- OS deployment and system imaging (Windows, macOS)
- Enterprise software deployment and management
- Asset lifecycle and inventory management
- Advanced diagnostics and hardware repair
- Security and Access Management:
- Group Policy administration
- Disk encryption management (BitLocker, FileVault)
- Account provisioning and management
- Security patch deployment
- VPN configuration and support
- Enterprise Tools Proficiency:
- System management platforms (SCCM/MECM, Intune, JAMF)
- Active Directory administration
- Technical Operations:
- PowerShell and command-line operations
- Data backup and recovery procedures
- Advanced network troubleshooting
- Mobile device management
- Project Implementation:
- Hardware refresh coordination
- Software deployment management
- Office relocation support
SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring
At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.
SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.
This organization participates in E-Verify.
SchoolsFirst FCU Santa Ana, California, USA Office
2115 N Broadway, Santa Ana, California, United States, 92706 2613
Similar Jobs
Blockchain • Fintech • Mobile • Payments • Software • Financial Services
Own end-to-end analytics pipelines for AI usage, developer experience, engineering productivity, and spend. Instrument telemetry, build governed ETL workflows, define trusted metrics, and create executive dashboards and visual narratives. Analyze results, recommend improvements to AI ROI and developer experience, and communicate methodology to senior stakeholders. Collaborate across data engineering, applied AI, and data science while using AI coding agents to build, test, and maintain production data systems.
Top Skills:
Ai Coding AgentsCi/Cd PipelinesDbt Semantic LayerGitGoverned Metrics StoreLlm-Based Classification ToolingLookmlPythonReactSnowflakeSQLTypescript
AdTech • Big Data • Digital Media • Software
Manages technical escalations for Magnite’s DV+ programmatic advertising platform. Queries large datasets with SQL, troubleshoots issues across systems, APIs, reporting pipelines, and integrations, and applies AI tools to automate workflows and improve efficiency. The role coordinates with Product, Engineering, Account Management, Technical Operations, and external partners while documenting solutions, diagnosing root causes, and driving ambiguous issues to resolution.
Top Skills:
Ai ToolsAPIsExcelSQL
Consumer Web • eCommerce • Marketing Tech • Payments • Software • Design • SEO
Own the President’s operating cadence across Product, Engineering, and Design; improve decision quality, execution velocity, governance, and leadership communications. Lead cross-functional strategic initiatives, track commitments and risks, evolve operating-model processes, and represent the President when needed. Apply enterprise AI tools to automate operating work, synthesize information, improve preparation, and accelerate delivery. Partner with senior leaders across business functions while influencing without formal authority.
Top Skills:
ChatgptClaudeCursorGeminiGlean
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
