Teams at Saviynt

The Senior Customer Success Manager will oversee customer loyalty and adoption for SMB accounts, managing 35-38 accounts with a focus on driving value-based outcomes, retention, and expansion.

Serve as the primary HR strategist for Americas Sales and Marketing: align people strategy to revenue goals, partner with Finance/RevOps on territory and incentives, lead org design and re-orgs, manage pay/performance and quota alignment, drive L&D and TA collaboration, use HR metrics for insight, and coach managers on complex employee relations.

Own the end-to-end renewal lifecycle for a global enterprise portfolio: engage customers 90–120 days out, negotiate terms, identify upsell/cross-sell opportunities, maintain Salesforce/CPQ forecast data, coordinate Sales/Legal/Finance/CS, and mitigate churn to retain recurring revenue.