Jobs at The RealReal

Own the strategy, roadmap, and execution of a high-scale B2B consignment platform and customer support automation ecosystem. Lead cross-functional teams in delivering AI-driven workflows, scalable integrations, platform features, and vendor capabilities. Translate business needs into requirements, prioritize initiatives, evaluate trade-offs, track success metrics, and use data to optimize partner engagement and support efficiency.

Qualifies marketing-generated and inbound leads through phone, text, and email outreach; nurtures prospects, educates them on the consignment process, and transfers qualified leads to sales channels to secure new consignors. The role requires strong communication, organization, customer service, problem-solving, software proficiency, and availability for full-time work including one weekend day.

Provides strategic and operational analysis for sales leadership, including KPI reporting, forecasting, modeling, quota allocation, incentive compensation, deal desk and pricing management, and sales process optimization. The role leads cross-functional projects, evaluates business performance, oversees pilots, develops productivity initiatives, and supports go-to-market strategy, resource allocation, and execution across sales, marketing, product, engineering, and operations teams.

Drives new business through high-volume prospecting, marketing lead follow-up, referrals, contract reviews, pricing discussions, and lead conversion. Maintains CRM hygiene and pipeline visibility while delivering a strong consignor experience. The role requires 50–100 daily phone and text outreach attempts, luxury market knowledge, objection handling, and consistent quota attainment in a fully remote Tuesday-through-Saturday schedule.

Lead architecture and development of scalable software solutions for the Seller Platform. Collaborate with product and business stakeholders, conduct code reviews, mentor engineers, research emerging technologies, and solve complex technical challenges. The role requires strong Java and Ruby experience, distributed systems expertise, software architecture knowledge, and proficiency with modern AI coding tools.

Lead architecture and development of scalable full-stack software solutions, make strategic technical decisions, collaborate with product and business stakeholders, conduct code reviews, promote engineering best practices, mentor junior engineers, research emerging technologies, and solve complex technical challenges. The role focuses on building and optimizing distributed systems and consumer-facing platform experiences.

Leads enterprise technical operations across networking, endpoint management, infrastructure, enterprise applications, AI enablement, incident management, vendors, and distributed corporate, retail, and authentication-center environments. Builds and develops a high-performing technology operations organization, drives automation and self-service, establishes service metrics, ensures resilience and uptime, and advises executives on technology risk and operations.

Lead and operationalize high-priority revenue initiatives across Sales, Marketing, Product, Merchandising, Finance, and Operations. Build business cases, define governance and KPIs, manage cross-functional execution, track impact via dashboards, and report results to executive leadership.

The Staff Software Engineer will lead the development of software solutions for the Sales & Retail team, mentor junior engineers, and optimize systems for enhanced customer experience.