Jobs at The RealReal

Drive boutique revenue through proactive floor sales, clienteling, and outreach to grow a personal book of business. Exceed daily and monthly targets with expert suggestive selling and metrics ownership. Provide elevated luxury service, product storytelling, and brand ambassadorship. Maintain merchandise presentation, execute opening/closing operations, and use Salesforce and internal tools to track client preferences. Work flexible retail schedule including evenings, weekends, and holidays.

Drive new consignor acquisition through localized partnerships, community events, grassroots marketing, and social outreach. Plan and execute events, manage quarterly budgets and ROI, train retail teams for support, and travel extensively within the assigned market to grow brand awareness and supply of consigned luxury goods.

Design and produce high-end learning experiences (self-paced, instructor-led, microlearning) using Articulate 360, Adobe Suite, Camtasia and AI tools. Architect learning journeys, prompt-engineer AI Personas, partner cross-functionally with SMEs, rapidly prototype MVPs, and embed performance support to solve operational friction and drive business results.

Provide exceptional in-store customer service and drive sales through suggestive selling and outreach. Manage consignment drop-offs, inspect and catalog luxury items, resolve consignor inquiries, and maintain boutique standards. Support opening/closing procedures and merchandising to ensure a client-ready store environment.

Drive new consignor relationships within an assigned territory through high-volume outreach (phone/text), follow up and close marketing-generated leads, manage CRM pipeline, review contracts, set pricing expectations, and deliver excellent customer experiences to meet quota in a fully remote environment.

Build and manage relationships with high-net-worth clients to source luxury consignment inventory. Prospect, network, and execute localized marketing and outreach, meet monthly procurement quotas, coordinate white‑glove pickup and shipment, present contracts, and collaborate with internal teams to ensure exceptional client service and retention.

The Staff Software Engineer will lead the development of software solutions for the Sales & Retail team, mentor junior engineers, and optimize systems for enhanced customer experience.

Lead and operationalize high-priority revenue initiatives across Sales, Marketing, Product, Merchandising, Finance, and Operations. Build business cases, define governance and KPIs, manage cross-functional execution, track impact via dashboards, and report results to executive leadership.

Lead annual and quarterly sales planning, forecasting, and territory design for a retail marketplace. Build models and analytics to set targets, optimize capacity, size new revenue streams, and present insights to senior leaders. Drive process and tooling improvements, partner cross-functionally with Sales, Finance, Merchandising, Marketing, and Operations, and hire and develop a strategic planning team.

The Director, Operations Analytics will lead analytics initiatives, optimize operational efficiency, design enterprise-level analyses, and work closely with teams across the organization to provide strategic insights and ensure alignment with business goals.

Lead and mentor a software engineering team building the intake and authentication systems that feed a global Item Master. Partner with Product and AI/ML to integrate computer vision, automated tagging, and robotics into warehouse workflows. Own architecture, scalability, backend services, database design, and vendor/hardware integrations while driving agile delivery and operational OKRs.

The Senior Product Manager, Customer Experience will lead the modernization of digital experiences, focusing on customer journeys, cross-functional collaboration, data analysis, and strategic product vision with long-term impact.