Teams at The RealReal

Engage customers to drive sales and repeat business, manage consignment drop-offs and quality control, perform outreach, represent the brand, resolve consignor inquiries, and maintain merchandising and store readiness.

The Senior Product Manager, Customer Experience will lead the modernization of digital experiences, focusing on customer journeys, cross-functional collaboration, data analysis, and strategic product vision with long-term impact.

Lead the MarTech product vision and strategy to optimize acquisition, retention, CLV and ROAS. Own core marketing data and tech infrastructure (CDP, identity, automation), manage multiple engineering squads and data science partners, write technical requirements, prioritize roadmaps, measure impact, and mentor cross-functional product talent.