Teams at Quest Diagnostics

Partners with business and functional leaders to develop and execute talent, organizational, succession, workforce planning, change management, and performance strategies. Supports Quest Diagnostics’ West Region patient services organization, collaborates with HR centers of excellence, coaches leadership, uses HR metrics to identify trends, and drives organizational capability and employee engagement. The hybrid role requires onsite or field work three days weekly, including travel between patient service centers.

Manages physician and laboratory accounts across the Greater Los Angeles territory, focusing on customer retention, account growth, upselling, cross-selling, service issue resolution, and customer education. Partners with sales executives and internal customer solutions teams to address needs, support key accounts, maintain compliance, and complete administrative follow-up.

Drives territory sales for laboratory diagnostic services through lead generation, telemarketing, upselling, account analysis, customer education, and collaboration with Account Executives. The role manages inquiries, develops growth plans, conducts inbound and outbound outreach, maintains product and competitor knowledge, uses Salesforce.com, and makes occasional field visits. Success requires meeting sales metrics, maintaining compliance, and supporting account growth.