Manages physician and laboratory accounts across the Greater Los Angeles territory, focusing on customer retention, account growth, upselling, cross-selling, service issue resolution, and customer education. Partners with sales executives and internal customer solutions teams to address needs, support key accounts, maintain compliance, and complete administrative follow-up.
We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.
The Physician Account Manager is responsible for driving territory growth and profitability of laboratory sales through providing service and the resolution of issues in support of several sales territories. The Physician Account Manager has close cooperation with Physician Account Executives, which is essential to support the collaborative selling model.
This is a field-based sales position covering the Greater Los Angeles area and surrounding territory.
Responsibilities- Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs
- Ensure customer retention by maintaining relationships with current accounts
- Drive growth in their assigned Key Accounts
- Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or Specialty Account Executives.
- Partner with Physician Account Executive to resolve account specific service issues
- Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues
- Escalate service issue non-resolution as appropriate
- Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
- Provide continuing education to the customer on new technologies and laboratory testing
- Ensure compliance with company policies and government regulations
- Complete all administrative tasks thoroughly and promptly
- Follow up communications with Physician Account Executives and customers
Required Work Experience:
- Three to four years of experience in sales or with account ownership
Knowledge:
- Knowledge of Healthcare Industry and general economics of business.
Skills:
- Ability to develop and sustain strong customer relationships; strong planning and organizational skills
- Excellent oral and written communication and presentation skills
- Solid PC skill including Microsoft Software.
Education
- Bachelor’s Degree (Required)
Licenses and Certifications
- Valid driver’s license (Required)
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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