Jobs at Quest Diagnostics

Partners with business and functional leaders to develop and execute talent, organizational, succession, workforce planning, change management, and performance strategies. Supports Quest Diagnostics’ West Region patient services organization, collaborates with HR centers of excellence, coaches leadership, uses HR metrics to identify trends, and drives organizational capability and employee engagement. The hybrid role requires onsite or field work three days weekly, including travel between patient service centers.

Manages physician and laboratory accounts across the Greater Los Angeles territory, focusing on customer retention, account growth, upselling, cross-selling, service issue resolution, and customer education. Partners with sales executives and internal customer solutions teams to address needs, support key accounts, maintain compliance, and complete administrative follow-up.

Drives territory sales for laboratory diagnostic services through lead generation, telemarketing, upselling, account analysis, customer education, and collaboration with Account Executives. The role manages inquiries, develops growth plans, conducts inbound and outbound outreach, maintains product and competitor knowledge, uses Salesforce.com, and makes occasional field visits. Success requires meeting sales metrics, maintaining compliance, and supporting account growth.

The Physician Account Executive grows existing business and secures profitable new diagnostic testing accounts in West Los Angeles. Responsibilities include sales planning, prospecting, relationship management, proposals and bids, account support, insurance access, issue escalation, product knowledge, regulatory compliance, and administrative follow-through. The role requires a hunter mentality, healthcare industry knowledge, strong communication and presentation skills, organizational ability, PC proficiency, and a bachelor’s degree.

Field-based sales role responsible for growing diagnostic testing business across Los Angeles County to Las Vegas. Duties include securing new neurology accounts, expanding existing relationships, supporting physicians and practices, preparing proposals, managing customer issues, ensuring compliance, and driving sales through structured planning and follow-up. The position requires 50% travel and focuses on neurology specialists, primary care providers, and hospital practices.

Coordinates billing and revenue service processes using Excel, SQL, and business knowledge. Researches billing issues, analyzes data, proposes solutions to reduce bad debt, streamlines workflows, and monitors process quality. Resolves complex problems, supports cross-functional projects, and serves as a technical resource while maintaining attention to detail and established objectives.

Lead and manage small-to-medium continuous improvement projects in the SJC lab using Lean principles. Spend time in the lab to map processes, coach teams, facilitate workshops, own timelines/budgets, communicate with stakeholders, perform root cause analysis, deliver improvements, document processes, and provide training to build sustainable capabilities.

Senior Corporate Counsel supporting mergers and acquisitions, commercial transactions, contracting, licensing, collaborations, and enterprise growth initiatives. Responsibilities include due diligence, negotiating agreements, post-closing integration, regulatory counseling, dispute advice, client training, and strategic legal support for healthcare business divisions. The role requires managing complex transactions, advising executives, and collaborating with internal experts and outside counsel.

Build, productionize, and govern clinical machine learning products using large-scale healthcare data. Responsibilities include developing predictive models, monitoring ML research, supporting MLOps, implementing model governance, integrating analytics into products and dashboards, curating datasets, partnering with clinicians and product teams, mentoring engineers, and communicating findings to technical and executive stakeholders.

Lead mid- and upper-funnel paid media strategy and execution (paid social, display, video, CTV). Drive measurement, incrementality testing, and performance insights; partner cross-functionally on creative and landing pages; manage a Senior Specialist and scale channel innovation using AI and automation.

Manage and grow consumer testing partnerships end-to-end: source and close deals, negotiate contracts, onboard and account-manage partners, analyze partner performance, liaise with product/ops/clinical/engineering, and drive process improvements and executive-facing insights.

Handle high-volume inbound/outbound billing calls, research and resolve billing disputes and correspondence, process adjustments/refunds with collection coordinators, navigate Quest billing systems and web tools, follow SOPs/HIPAA compliance, meet production and quality standards, and support internal customers for timely billing resolutions.