Teams at PointClickCare

Designs, builds, and operates scalable machine learning platforms, pipelines, and infrastructure for model training, deployment, serving, and monitoring. Develops MLOps tooling, CI/CD workflows, model registries, feature stores, and experiment tracking. Ensures production reliability, observability, security, compliance, and cost efficiency across ML systems. Collaborates with product and engineering teams, integrates platforms with existing systems and data sources, and mentors engineers on reusable ML platform practices.

The Process Analyst partners with senior leaders and cross-functional teams to analyze, redesign, and improve business processes. Responsibilities include conducting discovery workshops, documenting requirements and process maps, performing gap and impact analyses, coordinating initiatives, supporting user acceptance testing, and guiding continuous improvement efforts. The role uses AI and automation to enhance workflows and requires strong facilitation, communication, project management, and stakeholder alignment skills.

Leads end-to-end UX research for healthcare products, including discovery planning, participant recruitment, interviews, surveys, usability testing, analysis, and synthesis. Translates qualitative and quantitative findings into product and design recommendations, partners with Product, UX Design, Engineering, and customer teams, communicates insights to leadership, and provides research project leadership.