Jobs at MV Transportation

Manages customer service quality for a public transportation operation by investigating and resolving passenger complaints, maintaining complaint databases, monitoring trends, supporting client communications, coaching staff, overseeing reporting, and improving service, safety, accessibility, and on-time performance. The role requires familiarity with ADA requirements, Trapeze, customer service systems, transit policies, and community outreach.

Manages payroll, accounting operations, benefits coordination, accounts payable, reconciliations, financial reporting, month-end and year-end closing, purchase order review, compliance, audits, and financial support for a multi-location transportation division. Supervises payroll staff, resolves employee and vendor inquiries, ensures accurate payments, and prepares operational and client reports.

Manages safety, security, emergency preparedness, and regulatory compliance for public transportation operations. Develops safety programs, oversees subcontractor compliance, investigates incidents, performs risk assessments, implements corrective actions, and maintains required records and reports. Oversees PTASP, SMS, FTA, Cal/OSHA, drug and alcohol, NTD, and security training requirements while coordinating with clients and emergency preparedness teams.

Manages local human resources operations, including recruiting, hiring, onboarding, employee relations, compensation and benefits, compliance, workforce planning, retention, performance reviews, personnel records, and labor relations. Ensures staffing levels, qualifications, certifications, training, and employment practices meet contractual, legal, and operational requirements. Serves as an employee and management liaison while coordinating with client, contractor, subcontractors, and union representatives.

Manages call center operations, personnel performance, payroll tracking, customer service KPIs, rider complaints, and community relations. Serves as the primary client contact for rider support, coordinates investigations and corrective actions, analyzes complaint trends, and develops service improvements. Builds relationships with senior centers, healthcare providers, community organizations, and service facilities. Represents the contractor at advisory meetings and public engagement events while ensuring compliance with ADA, FTA, contractual, and client requirements.