Teams at MV Transportation

Manages customer service quality for a public transportation operation by investigating and resolving passenger complaints, maintaining complaint databases, monitoring trends, supporting client communications, coaching staff, overseeing reporting, and improving service, safety, accessibility, and on-time performance. The role requires familiarity with ADA requirements, Trapeze, customer service systems, transit policies, and community outreach.

Manages payroll, accounting operations, benefits coordination, accounts payable, reconciliations, financial reporting, month-end and year-end closing, purchase order review, compliance, audits, and financial support for a multi-location transportation division. Supervises payroll staff, resolves employee and vendor inquiries, ensures accurate payments, and prepares operational and client reports.

Manages safety, security, emergency preparedness, and regulatory compliance for public transportation operations. Develops safety programs, oversees subcontractor compliance, investigates incidents, performs risk assessments, implements corrective actions, and maintains required records and reports. Oversees PTASP, SMS, FTA, Cal/OSHA, drug and alcohol, NTD, and security training requirements while coordinating with clients and emergency preparedness teams.