Jobs at Keyfactor

Drive enterprise sales across the financial services vertical in the eastern United States. Responsibilities include developing new accounts, managing long sales-cycle pipelines, maintaining executive relationships, forecasting territory performance, contributing to contract negotiations, partnering with marketing on go-to-market strategy, attending industry events, and applying consultative sales methodologies to achieve revenue targets.

Designs, implements, maintains, and troubleshoots software features and applications. Conducts code reviews, improves development practices, resolves performance issues, collaborates with engineering and QA teams, supports products, documents technical work, and participates in Agile processes. The role also mentors junior engineers and leads complex technical initiatives.

Drives revenue growth within existing financial services accounts through upsell, cross-sell, renewals, strategic account planning, relationship management, contract negotiations, and customer retention. Partners with product, marketing, and customer success teams to deliver tailored security solutions, monitors account performance and pipelines, resolves escalations, and advises customers on industry and competitive trends.

Drive enterprise sales revenue across the Central region by developing new accounts, managing long sales cycles and pipelines, forecasting accurately, and building relationships with C-level decision-makers. The role contributes to contract negotiations, go-to-market strategy, competitive analysis, product knowledge, and industry events. Candidates should understand IT security, PKI, certificate lifecycle management, regulatory requirements, and consultative sales methodologies.

Leads a regional, multi-team customer support organization, ensuring high-quality service, SLA and KPI performance, effective escalations, critical incident resolution, and customer communication. Partners with Product, Engineering, and executive leadership to address recurring issues, improve processes, implement tools, and align regional execution with global strategy. Oversees managers, operational governance, performance reporting, and continuous improvement.

Drives revenue growth within strategic technology accounts through upselling, cross-selling, renewals, account planning, contract negotiations, and customer relationship management. Partners with product, marketing, and customer success teams to deliver tailored solutions, monitor account health and forecasts, resolve escalations, and reduce churn. Requires strong IT security knowledge, strategic planning, risk and compliance expertise, and experience selling to West Coast technology companies. The role is remote in California or Washington and requires up to 40% travel.

Designs, deploys, and troubleshoots complex enterprise security, cloud, infrastructure, and SaaS solutions in customer environments. Assesses architectures, integrations, risks, and dependencies; resolves technical deployment challenges; and advises customers from presales through production. Develops reusable architectures, integration patterns, tools, and best practices while translating field insights into product improvements. Collaborates with Product, Engineering, Sales Engineering, and Professional Services, and mentors other technical practitioners.

Leads infrastructure automation, deployment processes, container orchestration, CI/CD improvements, system reliability, and Infrastructure as Code across on-premise and cloud environments. The role manages scalable Kubernetes-based infrastructure, enhances performance and security, collaborates cross-functionally, and mentors junior engineers.

Leads customer marketing strategy and team across adoption, retention, expansion, and advocacy. Builds lifecycle, renewal, cross-sell, referral, community, advisory board, executive engagement, and customer event programs. Partners with Customer Success, Sales, Product, and Marketing to generate measurable revenue impact, channel customer insights into product strategy, and manage customer marketing performance.

Own the Keyfactor Platform SaaS product lifecycle from strategy and ideation through launch and iteration. Define roadmaps, prioritize features, manage the backlog, write requirements and user stories, and partner with engineering and cross-functional teams to deliver high-quality products. Gather customer feedback, monitor performance, communicate progress to stakeholders, and maintain relationships with customers and partners. The role requires comfort with PKI, cryptography, cybersecurity, and enterprise security software.

Owns channel strategy and partner coverage across the Eastern United States. Builds strategic relationships, joint business plans, partner-sourced pipeline, enablement programs, and multi-partner co-sell opportunities. Collaborates with sales, marketing, alliances, solutions engineering, and executive stakeholders to accelerate deals and expand enterprise cybersecurity reach. Uses AI-enabled tools and Salesforce to improve account intelligence, forecasting, pipeline attribution, partner engagement, and sales efficiency. The role requires extensive travel throughout the East region.

Supports post-sale technical relationships for customer accounts, helping with solution adoption, routine technical requests, onboarding, account meetings, issue escalation, and usage monitoring. Coordinates with Support, Customer Success, Product, and Engineering to resolve issues, documents customer updates and action items, and contributes to customer-facing resources and process improvements under senior team supervision.

Leads the design and architecture of enterprise solutions for large-scale customer projects. Provides strategic technical leadership, supports sales pre-sales activities, resolves complex technical escalations, mitigates implementation risks, and improves service delivery. The role engages customers to understand business objectives, mentors junior consultants, contributes thought leadership, and represents the company at industry events.

The Product Architect designs and implements product architectures, ensuring alignment with business objectives, conducts code reviews, and promotes best practices.

Leads global partner enablement for Keyfactor solutions by designing training programs, creating technical content, tracking performance metrics, supporting partner deployments, and resolving technical issues. Collaborates with sales and services teams on partner statements of work, project kickoffs, delivery handoffs, and playbooks that reduce time to value. Serves as a technical champion and primary escalation point while driving cross-functional alignment and consistent partner messaging.

Leads technical discussions with federal and enterprise clients, develops tailored solution architectures and deployment roadmaps, and supports strategic sales initiatives. Provides technical guidance, collaborates with product and engineering teams, monitors security and cloud technology trends, advises customers, mentors junior team members, and contributes to product testing and feedback. The role is remote in the Eastern time zone with travel of up to 25%.

Own end-to-end demand generation for enterprise named accounts and product-led growth (Test Drive). Build multi-channel ABM and PLG programs, run experiments, analyze performance, maintain KPI dashboards, and deploy AI/automation to optimize acquisition, activation, and conversion in partnership with Sales, SDR, and cross-functional marketing teams.

Quota-carrying role to own marketplace go-to-market strategy across AWS and Microsoft commercial marketplaces and select ISV marketplaces. Build hyperscaler and ISV alliances, drive measurable marketplace revenue and pipeline, enable field sales and co-sell execution, create scalable playbooks, manage private offers and deal operations, and maintain accurate pipeline and forecasts in Salesforce.

Drive customer satisfaction and retention through strategic, proactive engagement. Understand customers' business objectives and Keyfactor solutions, identify upsell opportunities, monitor renewal risk and mitigate churn, coordinate internal resources to resolve issues, represent customer perspectives to leadership, and mentor junior CSMs.