Jobs at Instrumentl

Own the post-sale customer journey for a portfolio of nonprofit and grant-writing SaaS customers, including onboarding, engagement, retention, renewals, and expansion. Manage account health, adoption metrics, business reviews, success plans, and complex annual renewal cycles. Build leadership-level relationships, identify growth opportunities, advocate for customer needs internally, and collaborate with enablement, revenue, and product teams.

Own Instrumentl’s scaled customer success motion for high-volume, lower-ACV customers. Lead and develop approximately six Scaled Customer Success Managers, design scalable customer journeys, and establish segmentation, health scoring, playbooks, automation, and reporting. Drive activation, adoption, retention, and expansion through data-driven engagement. Partner with the high-touch CS team, handle escalations, improve workflows, and build the scaled function in a fast-moving SaaS startup.

Lead and develop a 6-8 person AE team handling inbound and outbound motions. Coach reps across skill levels, own sales metrics and forecasting, enforce CRM hygiene in HubSpot, raise call quality with Gong and Granola, drive full-lifecycle expansion into existing customers, partner with Enablement/RevOps/Marketing, hire and ramp reps, and apply AI thoughtfully to sales processes.

The Sales Development Representative will engage with potential clients, book demos, and contribute to top-of-funnel outreach while building relationships with nonprofits and universities.

As a Senior Full Stack Software Engineer, you will build and improve products, create user interfaces and APIs, and collaborate with various teams to enhance the customer experience.

As the Senior Content Marketing Manager, you'll oversee Instrumentl's content ecosystem, driving SEO growth, editorial vision, and full-funnel content strategies.

The RevOps Manager will manage marketing data infrastructure, integrate systems, implement AI tools for marketing, and support growth initiatives. They'll ensure data quality and reporting while collaborating with various teams for smooth operations.

The Sales Development Representative will research organizations, make dials to engage prospects, book demos, and collaborate with teams, aiming to help nonprofits with grant management.

The Sales Development Representative will conduct outbound sales, research potential clients, manage cold outreach, and book demos to drive the growth of Instrumentl's platform.