Teams at Fieldguide

The Software Engineer, Production Support will debug product issues, provide fixes, improve system reliability, and support the support team while addressing customer feedback and enhancing debugging workflows.

Own and build the full renewals function: manage end-to-end renewals, forecast and report pipeline health, lead executive negotiations, drive pricing and expansion, implement data-driven strategies and AI-assisted workflows, maintain HubSpot hygiene, and hire and develop a team while partnering cross-functionally with CSM, Finance, Product, Legal, and Sales.

Provide frontline technical support for Fieldguide's SaaS platform via email, phone, and chat. Troubleshoot issues, guide users through features, assist onboarding and template setup, maintain knowledge base, and escalate customer feedback to Product/Engineering to inform roadmap and beta deployments. Work hours required: 9am–6pm ET.