Jobs at Dscout

Support Dscout clients in designing, recruiting, fielding, analyzing, and managing user research projects on the platform. Train clients on platform features, recommend research methodologies, create educational materials, assist with billing and administration, support research participants, and communicate client feedback internally to improve the product. The role requires strong client service, project management, user research knowledge, qualitative analysis skills, organization, empathy, and technical curiosity.

Build and maintain cybersecurity controls across Dscout’s SaaS environment and internal IT systems. Secure AWS infrastructure and software development processes, implement SIEM and monitoring, assess threats, respond to incidents, manage vulnerabilities, support security policies and third-party risk reviews, and improve security awareness and controls.

Lead the mobile engineering team in evolving iOS and Android applications toward an AI-native, thin-client architecture. Define participant API and platform direction, contribute Python to backend services, establish AI-assisted development processes, improve DevOps and continuous delivery, mentor engineers, and partner closely with Product and Design. The role requires principal-level technical leadership, product focus, system architecture expertise, and hands-on use of AI coding agents.

Own and improve Salesforce and go-to-market systems, including automation, integrations, CPQ migration, quoting workflows, product catalogs, pricing rules, data structures, and reporting processes. Partner with Sales, Marketing, Finance, Revenue Operations, and Customer Success teams to scope and implement scalable solutions. Administer AI-powered tools, document workflows, conduct training, and support cross-functional strategic decisions.

Designs, implements, and manages AWS infrastructure and Infrastructure as Code automation. Partners with application engineering, quality, security, and compliance teams to deliver reliable platform solutions. Owns platform stability, observability, incident response, security best practices, and zero-downtime deployments. Participates in on-call rotations, uses metrics for decision-making, and supports application architecture decisions while continuously improving DevOps processes and automation.

The Sales Development Representative generates new business and expansion opportunities across strategic prospect and customer accounts. Responsibilities include account research, stakeholder mapping, personalized multichannel outreach, intent-signal analysis, whitespace identification, qualified meeting generation, Salesforce data maintenance, and strategic account planning. The SDR partners with Account Directors to support account-based selling and provide actionable prospect intelligence.