Teams at Daybreak

Lead a CS1 onboarding team and manage the operational relationship with an outsourced BPO partner. Coach frontline associates, enforce SLAs and quality standards, monitor onboarding KPIs, resolve bottlenecks, maintain SOPs and dashboards, and run partner business reviews to ensure consistent patient experience across internal and outsourced teams.

Lead end-to-end social content strategy and production to grow Daybreak's brand and audience. Develop repeatable content franchises, produce high-quality videos/photos, publish across platforms, engage community, track KPIs, and iterate based on performance while ensuring compliance with healthcare, legal, and brand standards.

Lead post-sale strategic partnerships and enterprise account growth. Manage $200K+ contracts, support onboarding and implementation, drive retention and expansion, coordinate cross-functionally, and scale processes to improve operational efficiency and customer experience.