Teams at Cedar Crest Home Care, LLC

Provides remote customer support to clients and families through phone, email, and chat. Responsibilities include answering inquiries, sharing accurate information, scheduling, updating accounts, documenting interactions, resolving routine concerns, escalating complex issues, and protecting confidential information. The role requires strong communication, organization, computer skills, independence, and reliable internet access. Previous customer service experience is preferred but not required. Paid training and professional growth opportunities are provided.

Processes vendor invoices, prepares customer invoices, records payments, updates account balances, reconciles accounts payable and receivable, follows up on outstanding payments, maintains confidential financial records, and prepares basic reports and spreadsheets. The role also involves communicating with vendors, clients, caregivers, and office staff while supporting routine accounting and billing activities in a remote environment.

Provides remote administrative and customer support by responding to client inquiries, assisting with scheduling and account updates, documenting interactions, maintaining accurate records, resolving routine concerns, escalating complex issues, and protecting confidential information.