About Us:

ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software.

ServiceTitan is the preferred software for franchise systems Mr. Rooter®, Mr. Electric®, and Aire Serv®, as well as best practice organizations NexStar Network™, QSC®, Service Nation Alliance®, and Service Roundtable®. Businesses of any size can effortlessly measure revenue by job, call conversions, technician field sales, and customer satisfaction in real time. ServiceTitan's end-to-end solution includes CRM, intelligent dispatch features, integrated marketing analytics, and comprehensive reporting.

As the SDR Manager you will play a pivotal role in shaping and implementing ServiceTitan's Outbound Sales strategy. You will join a rapidly growing team and will be involved in helping recruit, onboard, and train numerous new hires for success. If you thrive in a fast paced and exciting environment and want to help build out an extraordinary team and company, then this is the role for you.

We are a unique start-up with a proven product, brand-name customers, and are enjoying significant revenue growth. This is a great opportunity to be a part of a start-up that is already proven, yet young enough to offer its employees significant growth and equity.

We are looking for smart passionate people that are looking to make a difference every day and who want to have a real, immediate impact on our firm. Our workplace culture is driven by creativity, collaboration and questioning the status quo. You should join us.

Goals and Responsibilities

• Catalyze pipeline creation
• Shape and implement SDR strategy and processes
• Stay abreast of and coach SDRs on best practices
• Serve as a mentor for your team and be a steward of the ServiceTitan organization
• Measure and hold accountable SDR Performance
• Report to Sr. Management on operational and financial KPIs
• Motivate, incent, and recognize team members to encourage top performance
• Recruit, interview, and onboard new Team Members
• Conduct weekly 1X1s with each SDR
• Help evaluate new technologies and programs to drive superior performance

Requirements:

• 5+ years experience as SDR/BDR (business development rep) or inside sales
• 2+ years of SDR management experience
• Track-record of success managing a high performing inside sales team
• Strong understanding of outbound pipeline generation processes
• Enthusiastic and vibrant attitude
• Expert communication and presentation skills
• Strong interpersonal skills and high emotional intelligence
• Analytical mindset comfortable generating reports and identifying trends in data
• Adept at adopting and rolling out new sales enablement technologies, proficiency with Salesforce.com a must