Join a leading insurtech company that is unlocking the potential of digital insurance to help everyone protect what matters most! Are you up for the challenge?

Sure was founded in 2015 and is the digital insurance platform that empowers brands and carriers to distribute products quickly. Our solutions reach and engage customers wherever they are on their journey. We are on a mission to provide a hassle-free way to buy insurance anywhere by powering insurance carriers and brands with our SaaS platform. Together we are building products that make digital insurance accessible to all.

🤝 Culture is everything. Join an incredible team of smart, passionate, collaborative and driven individuals. We empower our teams and promote autonomy and independence wherever we can.

🌐 We are remote first. We work from home and we love it! #LI-Remote

🏆 Strive for greatness. We’ve been named 13th Fastest Growing Company by Deloitte Technology Fast 500, Best Place to Work in 2022 by Built In and recognized for Transforming the Global Insurance Industry by InsurTech 100.

💰Funding. In October 2021, we raised $100M in our Series C with a $550M valuation.

We’re growing!

We are seeking a dynamic Manager to lead our Sales and Customer Support team, reporting directly to the General Manager of the Connect business unit. This role is pivotal in driving the success of our B2C insurance products efforts, ensuring effective sales, exceptional customer support, and strategic retention efforts. We are seeking a highly motivated, scrappy, and hungry leader who thrives in a fast-paced environment. The ideal candidate will be a skilled manager, with a proven track record in developing and leading high-performing teams.

What you'll do:

• Develop and implement effective sales strategies to achieve and exceed sales targets.
• Lead the sales team in identifying, nurturing, and converting leads from our partners into customers; work closely with the team to improve performance by adjusting outreach cadences, messaging, operational rhythm, etc.
• Oversee the support team to ensure timely, accurate, and empathetic assistance to Sure’s customers.
• Improve retention by developing and executing strategies to minimize churn and encourage renewals.
• Analyze customer feedback and churn rates to identify underlying issues and opportunities for service enhancement.
• Partner with the BizOps team, to identify and implement ways to utilize data and increase the team efficiency.
• Become the subject matter expert of our various verticals and products, to guide the team and solve any escalated issues.
• Collaborate with our product and engineering teams to enhance the user experience and minimize friction, by leveraging automation and technical enhancements.
• Conduct regular training and coaching sessions to improve team performance and product knowledge.
• Track team’s KPIs, provide visibility around observed trends and areas for improvement.
• Implement best practices across sales and customer service and guide team members, to create a high performing team.
• Recruit, hire, train, and coach a team of amazing representatives that always put the customer in the middle, and love their workplace
• Collaborate with the General Manager to build, implement and track departmental vision, KPIs, and OKRs

What you'll bring:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in a managerial role, focused on customer facing teams (sales, customer support, customer success), preferably in a B2C environment
• Strong leadership and team management skills, with the ability to grow, inspire, and motivate the team
• Demonstrated ability to thrive in a fast-paced, dynamic environment where processes and strategies may evolve rapidly.
• Excellent communication, interpersonal, and organizational abilities.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Proficient in CRM and customer support tools (Zendesk or similar)
• Prior experience in insurtech / insurance highly preferred; otherwise, interest and aptitude to learn insurance is required

What we do for you:

• Unlimited PTO… no really, we want you to take it!
• Mental Health Breaks - company provided meditation app and a weekly wellness hour
• WFH stipend to help you work your best while being remote
• Countless Medical, Dental and Vision plans … we are an insurtech company after all!
• Equity and 401K
• Generous parental leave

About Sure.

Sure, an insurance technology company, powers digital insurance programs for the world’s most recognized brands and carriers. Its enterprise SaaS Platform and APIs accelerate digital transformation and omnichannel distribution without the need for additional IT resources. Sure streamlines all aspects of digital insurance sales and service with features designed for each phase of the insurance lifecycle. Founded in 2014, the company is headquartered in Santa Monica, California and has customers around the globe.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For more information, visit https://www.sureapp.com/. Follow @SureHQ on Twitter, Facebook and Instagram.

Employment at Sure is contingent upon a satisfactory verification of a general and criminal background check and education and employment verification. Upon an offer of employment, all prospective employees may be required to complete an employment application. Any background verifications will be obtained with written consent from the individual.