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Director of Customer Success salary in Los Angeles

Average Base Salary in Los Angeles

$119,167
$23,200
Additional Cash Compensation
$142,367
Total Compensation
Median: $119K
Min: $55K
Max: $200K

How Much Does a Director of Customer Success Make in Los Angeles?

The average salary for a Director of Customer Success in Los Angeles is $119,167. The average additional cash compensation for a Director of Customer Success in Los Angeles is $23,200. The average total compensation for a Director of Customer Success in Los Angeles is $142,367. Director of Customer Success salaries are based on responses gathered by Built In Los Angeles from anonymous Director of Customer Success employees in Los Angeles.

LA by the numbers

5,964
Total number of Tech companies in Los Angeles
156,799
Total number of tech users on Built In Los Angeles
ALL INFO IS 100% ANONYMOUS & PRIVATE

Director of Customer Success jobs in Los Angeles

Customer Success Manager, Emerging

Greater LA Area
5 days ago
+24
Procore is expanding our Customer Success team! We are hiring Customer Success Managers to our Emerging team to partner with clients and drive client adoption, manage business processes, and build Procore’s business. This role is a balance of independent work within a highly collaborative team. The team you work within will own a shared book of business and develop accounts, partnering with Account Executives and Customer Support Representatives

Customer Success Manager

Marina Del Rey & Playa Vista
4 months ago
+31
CREXi (Commercial Real Estate Exchange) is hiring a Customer Success Manager (CSM) in Los Angeles to continue to support the firm’s exponential growth. The CSM manages the “storefronts” within the marketplace, supports customers on both sides of the marketplace, and retains and expands relationships with our paid customers. There are significant growth opportunities within the position to other areas of the company or towards leadership positions. More detailed job description and compensation guidance will be provided upon introduction.

Head of Customer Success

Santa Monica
5 days ago
+20
Experience managing and hiring customer success teams. Creating processes and implementing automation to improve the customer experience. Working with SMB and Enterprise customers. Experience using CRMs (e.g. HubSpot) and Intercom live chat. Implementing and managing NPS and reporting. Creating strategies for reducing churn and increasing retention. Identifying, monitoring and reporting customer success KPIs.

Customer Success Manager

Santa Monica
5 days ago
+13
12Twenty is a rapidly growing Ed-Tech company. We are looking for a savvy Customer Success Manager to help us optimize our customer experience - ultimately creating loyal, repeat customers, and company growth. If you are a self-motivated, team player with a great attitude, excellent communication skills, strong work ethic, and a passion for building relationships - we’d love to hear from you!

Customer Success Associate

Greater LA Area
5 days ago
+27
- Prior experience in tech support, banking or insurance is a big plus.  - Excellent grammar and communication skills. - Be a good human being.

Head of Customer Success

Greater LA Area
1 week ago
+30
RingDNA is looking for a proven Customer Success leader to join the team. As the primary advocate for RingDNA’s customers, this is a critical role that impacts the entire customer experience. Your mission is to ensure that customers really experience the full power of RingDNA’s products. You will help customers be more successful through training, product information, communication and relationship-building. The result of your work will be happy customers, amazing products, and increased customer retention.

Director of Customer Success

Greater LA Area
5 days ago
+27
You will become a product expert in order to lead a team of passionate product enthusiasts, trusted advisors, and customer advocates each of whom have different levels of product knowledge. It will be your responsibility to coach and mentor your team to help them become product experts and the best professional versions of themselves. You will thrive being hands-on in a very-fast paced environment where you will work with up to numerous tools and systems to manage the entire customer lifecycle. There is a constant need to stay focused and prioritize, as one week may be very different then the next. We have proven that we can close and deliver customers. We need a strong leader to implement metrics in order to identify customers at risk of churn while creating strategies to increase product adoption which will ultimately lead to an increase in customer lifetime value.

Director of Customer Success

Greater LA Area
6 days ago
+35
Reporting to the Senior Director of Customer Success, the Director of Customer Success will own the oversight and management of our Los Angeles customer segment. This will include: overseeing a team of Customer Success Leads in our Los Angeles office, managing to quarterly gross and net retention targets, driving process to scale our organization effectively, serving as a point of contact for client escalations, and delivering on the highest levels of customer satisfaction.

Director of Customer Success

Greater LA Area
1 month ago
+36
Define and optimize customer journey. Define the vision of an ideal customer experience. Standardize the template for Success Plans. Define and oversee lifecycle processes/touch points, including exec sponsor program, EBR process, “listening points”, and others. Create standard presentation materials for lifecycle plays. Personally manage escalations from your direct reports, and follow a methodical escalation process to execs. Identify opportunities for continuous improvement. Drive true value for customers. Be an expert on best practices in change management. Promote the Challenger approach among your team members. Find ways for CSMs to deeply understand our customers’ objectives and become a trusted right-hand advisor. Determine how to define, drive, and demonstrate the value (ROI) delivered. Lead cross-functionally to drive customer success. Clarify ownership for each part of the journey.

Vice President (VP) of Customer Success

Culver City
5 days ago
+32
We're looking for an exceptional VP of Customer Success to join our Culver City team. Reporting to the Chief Growth Officer, this position will be responsible for creating a company-wide culture of Customer Success and ensuring that we deliver significant value for our electric and gas utility partners.

Customer Success Operations Strategist

Greater LA Area
1 day ago
+20
We are looking for a self starter with a passion for operations, analytics and data to join our team. This role, located in Los Angeles, will work directly with senior management, Account Managers, CSMs and our technical teams to ensure that both customers are being supported in the best ways possible. The role focuses on managing customer success process and planning, tools, and programs. This role will include tasks around budgeting, forecasting, and reporting. An ideal candidate will have a love of sales or customer success operations, technology and a desire to work in a role that is continuously evolving as our organization grows. This role will champion high priority strategic projects and identify and tackle business priorities that help amplify the growth of our business by creating best practices and implementing operational improvements. You are an internal consultant - but also someone who takes personal and psychological ownership over projects to deliver outstanding results. You are part analyst, part strategist, part project manager, and part builder.

Customer Success Manager

Greater LA Area
1 day ago
+20
Our clients need people who are dedicated, full of enthusiasm and truly enjoy working with people. NuORDER is looking for a dynamic and diligent individual to provide world-class service to our most premiere clients. This position will be located in our Los Angeles office. This individual will be responsible for retaining customers and negotiating renewals and account growth, providing strategic recommendations on how to best use our tool, and know how to appropriately identify and resolve sensitive customer issues.

Director of Customer Success Salary ranges

The most common Director of Customer Success salary in Los Angeles is between $120k - $130k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 201-500 employees, earning $148,500 on average.

Director of Customer Success Salary by gender

The average Director of Customer Success salary for women is $122,692 and the average Director of Customer Success salary for men is $97,500.

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $125,000.

Average Operations salaries in Los Angeles

Job Title Average Salary Salary Range
Customer Support Rep $45,834
Min: $30K
Max: $111K
Operations Associate $57,810
Min: $38K
Max: $110K
Desktop Support $57,888
Min: $48K
Max: $67K
Technical Support $58,444
Min: $36K
Max: $85K
Office Manager $62,443
Min: $44K
Max: $90K
Sales Operations Analyst $62,538
Min: $25K
Max: $87K
Client Success Manager $70,822
Min: $40K
Max: $150K
Business Analyst $74,724
Min: $50K
Max: $150K
Customer Support Manager $75,620
Min: $44K
Max: $121K
Operations Manager $86,100
Min: $42K
Max: $170K
Business Intelligence Analyst $86,750
Min: $69K
Max: $103K
Marketing Operations Manager $95,670
Min: $52K
Max: $175K
Sales Operations Manager $105,295
Min: $70K
Max: $165K
Senior Business Analyst $109,500
Min: $78K
Max: $144K
Director of Customer Success $119,167
Min: $55K
Max: $200K
Director of Operations $145,248
Min: $83K
Max: $270K
Vice President of Care $186,000
Min: $179K
Max: $201K
COO (Chief Operating Officer) $196,538
Min: $100K
Max: $352K
Vice President of Operations $203,900
Min: $100K
Max: $450K

Skills that affect Director of Customer Success salaries in Los Angeles

1
Operations Management
1% have this skill
2
Business Operations
1% have this skill
3
Customer Support
1% have this skill
4
Team Training & Development
1% have this skill
5
Customer Relationship Management
1% have this skill
6
Account Management Ops
1% have this skill

Recent Director of Customer Success salaries in Los Angeles

$175,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $175,000
7+ Years of Experience
Female
51-200 Employees
Los Angeles
$200,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $200,000 with +$20,000 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
Los Angeles
$125,000
Yearly Salary
A Director of CX reported a yearly salary of $125,000
5-7 Years of Experience
Female
51-200 Employees
Los Angeles
$125,000
Yearly Salary
A Director of Client Success reported a yearly salary of $125,000
5-7 Years of Experience
Female
51-200 Employees
Los Angeles
$100,000
Yearly Salary
A Sr. Manager, Service Operations reported a yearly salary of $100,000 with +$5,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
Los Angeles
$120,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $120,000 with +$40,000 in additional cash compensation
7+ Years of Experience
Male
11-50 Employees
Los Angeles
$190,000
Yearly Salary
A Senior Vice President, Client Success reported a yearly salary of $190,000 with +$50,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
Los Angeles
$75,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $75,000 with +$15,000 in additional cash compensation
7+ Years of Experience
Male
1-10 Employees
Los Angeles
$126,000
Yearly Salary
A Senior Director Account Management reported a yearly salary of $126,000 with +$25,000 in additional cash compensation
7+ Years of Experience
Female
51-200 Employees
Los Angeles
1-5 Reports
$97,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $97,000 with +$27,000 in additional cash compensation
7+ Years of Experience
Female
201-500 Employees
Los Angeles
>10 Reports
Salaries//Operations//Director of Customer Success