Director of Customer Success Salary Los Angeles: Updated 2018 | Built In Los Angeles
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Director of Customer Success salary in Los Angeles

Average Base Salary in Los Angeles

$116,667
Median: $117K
Min: $110K
Max: $125K

How Much Does a Director of Customer Success Make in Los Angeles?

The average salary for a Director of Customer Success in Los Angeles is $116,667. Director of Customer Success salaries are based on responses gathered by Built In Los Angeles from anonymous Director of Customer Success employees in Los Angeles.

LA by the numbers

4,778
Total number of Tech companies in Los Angeles
93,762
Total number of tech users on Built In Los Angeles
ALL INFO IS 100% ANONYMOUS & PRIVATE

Los Angeles Companies with the Highest Operations Salaries

+12
Professional Services
+27
Healthtech, Software
+17
Fintech, Mobile

Director of Customer Success Salary ranges

The most common Director of Customer Success salary in Los Angeles is between $110k - $120k.

Average Director of Customer Success Salary by Company Size

People with the job title Director of Customer Success make the most at companies with 11-50 employees, earning $125,000 on average.

Director of Customer Success Salary by gender

Director of Customer Success Salary by Years of Experience

The average salary for a Director of Customer Success with 7+ years of experience is $125,000.

Average Operations salaries in Los Angeles

Job Title Average Salary Salary Range
Customer Support Rep $41,175
Min: $30K
Max: $53K
Technical Support $44,429
Min: $36K
Max: $55K
Operations Associate $51,601
Min: $40K
Max: $72K
Sales Operations Analyst $58,383
Min: $25K
Max: $87K
Desktop Support $63,500
Min: $50K
Max: $85K
Office Manager $64,143
Min: $55K
Max: $82K
Client Success Manager $64,769
Min: $40K
Max: $98K
Business Analyst $68,880
Min: $50K
Max: $86K
Customer Support Manager $73,500
Min: $53K
Max: $121K
Operations Manager $81,826
Min: $42K
Max: $110K
Business Intelligence Analyst $88,250
Min: $69K
Max: $103K
Marketing Operations Manager $95,000
Min: $52K
Max: $175K
Sales Operations Manager $95,542
Min: $70K
Max: $115K
Senior Business Analyst $104,308
Min: $78K
Max: $133K
Director of Customer Success $116,667
Min: $110K
Max: $125K
Director of Operations $124,550
Min: $98K
Max: $175K
Vice President of Care $186,000
Min: $179K
Max: $201K
Vice President of Operations $194,778
Min: $135K
Max: $290K
COO (Chief Operating Officer) $222,222
Min: $100K
Max: $352K

Director of Customer Success jobs in Los Angeles
22

Director, Customer Success Enablement

Greater LA Area
4 days ago
+21
ServiceTitan is seeking a Director of Customer Success Enablement to join our dynamic startup in Glendale, CA. This Enablement professional will play a crucial role in supporting the explosive growth of our Customer Success organization (which includes Implementation, Support, Professional Services, Customer Training and Customer Success). This role will focus on the onboarding and continuous training of Customer Success teams while managing ongoing professional development programs to continually develop their product and industry expertise, allowing them to accel in their roles through a ‘best-in-class’ Enablement experience. Success will be tied to Key Customer Success Performance Indicators (including NPS, Retention, Adoption, and various efficiency metrics). The role requires interaction with various areas of the organization and provides exposure to founders and other executives. 

Senior Customer Success Manager

Culver City
1 week ago
+27
The Customer Success team is a group of adtech enthusiasts who specialize in driving outcomes for our client portfolio. The Customer Success team is seeking a highly-detail oriented individual who is accountable for owning the client facing relationship, and the revenue portfolio assigned to their account assignments. The Customer Success Manager is also tasked with ensuring operational excellence around platform adoption, execution, which will in turn mitigate churn.

Senior Customer Success Manager

Culver City
1 week ago
+12
Role: We’re looking to hire an Senior Customer Success Manager who can help us create a world-class experience for our customers. The Customer Success Team (CST) is the hub of customer support and advocacy for our healthy snack delivery program, SnackNation. Whether it’s helping with a simple question, solving a complex issue, having a regular check-in call, or knowing the right moment to upgrade the customer to a larger package, the SnackNation

Customer Success Manager

Culver City
1 week ago
+12
Role: We’re looking to hire a Customer Success Manager who can help us create a world-class experience for our customers. The Customer Success Team (CST) is the hub of customer support and advocacy for our healthy snack delivery program, SnackNation. Whether it’s helping with a simple question, solving a complex issue, having a regular check-in call, or knowing the right moment to upgrade the customer to a larger package, SnackNation CST knows

Customer Success Manager

Santa Monica
2 weeks ago
+27
The Customer Success Manager position is the foundation point of the Customer Success Management team at PatientPop. As a Customer Success Manager, you will be responsible for the overall success and retention of PatientPop Customers. The CSM will be expected to proactively reach out to customers in order to: guide customer program success and strategy, conduct recurring...

Customer Success Manager, Emerging Markets

Greater LA Area
2 days ago
+21
Work within a 3 person team to develop a portfolio of 100-150 shared accounts. Build and maintain senior-level relationships with your customer accounts. Analyze user engagement data, identify actionable insights, report regularly on KPIs. Reach out to accounts to gather intelligence on how they are currently using our products and determine what features and services are the most/least valuable to their businesses. Be a mentor and resource to new hires. Coach customers on best practices. Identify areas for improvement in the customer experience, both in our product and processes.

Manager of Customer Success, Enterprise

Greater LA Area
4 days ago
+24
We’re looking for a Manager of our Enterprise Customer Success West team to help lead, scale, and inspire a team of talented individuals committed to providing long-term customer value. Customer Success is a vital team at Procore, instrumental to long-term profitability. Key objectives of the team include driving adoption, identifying upsell opportunities as well as mitigating risk, while providing world-class customer service and earning high

Senior Director-VP of Operations, Customer Success

Greater LA Area
1 week ago
+21
ServiceTitan is seeking a Senior Director/VP, Operations, Customer Success to join our dynamic startup in Glendale, CA. This Operations and Strategic professional will play a crucial role in supporting the explosive growth of our Customer Success (CS) organization. This role is hybrid of traditional jobs in strategic planning, operations, and analysis - requiring a mix of business...

Head of Customer Success

Greater LA Area
3 days ago
+12
As Head of Customer Success at AppOnboard, you will lead a team at the very heart of our business: ensuring our customers derive maximum value from their AppOnboard experience. The Head of Customer Success will build and manage the team responsible for all post-sale activity, including onboarding, support, renewals, upsell, and internal customer advocacy, ensuring account retention, growth, and customer experience. This is a unique opportunity for someone looking to have an impact at one of the hottest startups in Los Angeles and top companies defining the future of app development.

Director of Customer Success

Greater LA Area
3 days ago
+15
WELL’s Director of Customer Success will ultimately be responsible for the satisfaction and happiness of our customers. You will develop and scale a high quality professional services team of Account Managers and Support Representatives who are responsible for the satisfaction, growth and retention of existing business, as well as Implementation Managers who are responsible for the successful onboarding of new customers. You will contribute to your team’s success by overseeing hiring, implementing internal processes, and championing key initiatives across the company..

Customer Success Manager

Greater LA Area
2 days ago
+16
In order to achieve the Earny vision and ensure that our millions of customers are getting the best possible care and information, we are seeking a highly talented individual to lead our customer support team.This role will report directly to the company's COO and you will have full responsibility for managing a team of customer support representatives. There will be many challenges to overcome!  The role requires someone with a high skill set in

Customer Success Partner

Greater LA Area
3 days ago
+12
Act as the primary resource during the customer’s post-sale experience and ensure successful outcomes by defining key deliverables, providing superlative support, and and orchestrating the right internal resources to address customer needs. Engage and educate clients through regular contact, feedback sessions, and customer training sessions. Work collaboratively with teams across Sales, Insights, Creative, Tech, and Product to onboard new accounts, understand client needs, drive retention/renewal/upsell opportunities, and inform the direction of future product offerings. Understand and anticipate client’s business goals, needs and pain points; creatively problem solve in support of those objectives. Meet with customers regularly to better understand their needs and how AppOnboard can successfully deliver on goals and objectives. Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty. Prepare quarterly and annual business reviews, reports, campaign analysis, and other materials to demonstrate AppOnboard value through quantitative and qualitative measures . Collaborate with team members to generate learnings and best practices to share with customers.

Recent Director of Customer Success salaries in Los Angeles

$125,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $125,000
7+ Years of Experience
Female
11-50 Employees
Los Angeles
1-5 Reports
$110,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $110,000
51-200 Employees
Los Angeles
$110,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $110,000
51-200 Employees
Los Angeles
$115,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $115,000
500+ Employees
Los Angeles
$115,000
Yearly Salary
A Director of Customer Success reported a yearly salary of $115,000
500+ Employees
Los Angeles
Salaries//Operations//Director of Customer Success
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