Cathleen Draper
Staff Writer at Built In

Cathleen Draper is a Staff Writer for Built In’s Brand Studio. Before joining the Brand Studio team, she worked in nonprofit communications and journalism. Draper reported on voting rights, mental health, gender and equality, and arts and culture in Chicago; Madison, Wisconsin; and Buffalo, New York. 

A graduate of the University at Buffalo with a master’s degree in journalism and mass communication from the University of Wisconsin-Madison, Draper currently resides in Chicago. Her hobbies include reading, cooking and weaving.

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15 Articles
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The Future of Sales and CX Isn’t All Human. AI Will Be There to Help.
Convoso has developed an AI-powered Intelligent Virtual Agent to handle the tedious tasks and improve efficiency for contact centers.
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Digitizing the Antiques Roadshow: How a One-Stop-Shop Platform for Collectibles Is Changing the Game
With Collectors and its family of brands (PSA, PSA/DNA, PCGS, Wata, Goldin), collectors can authenticate, store, buy and sell the items they care about.
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At Boingo Wireless, Engineers Innovate, Collaborate and Have Fun
Boingo Wireless’ Chief Technology Officer shares his favorite aspects of Boingo’s culture and how he encourages his team to innovate.
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The Skills Candidates Need to Land — and Nail — Sales Jobs
Technical skills are important in sales. But to build a strong customer relationship and close deals, soft skills like listening and passion steal the show.
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The Highs and Lows of CSAT Scores — and How to Handle Both
Three customer success leaders share their advice for handling the good and bad customer experiences.
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How One Tech Leader Made the Leap From Marketing to Software Development
Brian Shields joined Boingo Wireless as a marketing professional, where he had the autonomy to explore projects that interested him. Now, he’s an engineering leader.
5 LA Tech Companies Offering Star-Studded Benefits
Built In LA’s Featured Companies of the Month have perks like pet friendly offices, unlimited time off and more.
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Relationship Goals: 5 LA Product Managers on Building Rapport With Engineers
The symbiotic relationship between product and engineering teams is essential for a company’s success. These five LA leaders explain how they build and maintain that relationship.
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California Dreaming? These 5 LA Companies Are Hiring
These startups are not only making it in LA, they’re expanding.
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With New Funding, 2 LA Companies Prioritize Hiring Plans
Two LA companies share their hiring plans after recent capital infusions.
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How 9 Tech Companies Elevate Women in the Workplace
Women are still getting paid less than men and have fewer access to professional opportunities for growth. Here’s how nine LA companies are changing that.
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The Benefits to Building a ‘Come As You Are’ Culture
Two Los Angeles companies share the harrowing lessons they learned from the Great Resignation.