Top Senior Level Fintech Customer Success & Experience Jobs in Los Angeles, CA

The role involves managing a team of Strategic Account Managers, ensuring customer retention and growth while leading high-performing teams focused on services merchants. Responsibilities include coaching, performance management, and cross-functional collaboration.

Lead a team of Client Success Managers, ensuring client retention and strategic partnerships while managing a small portfolio. Drive performance through coaching and data-driven decisions using Salesforce.

The Senior Client Success Manager drives client retention and growth through relationship management, mentoring Client Success Managers, resolving escalated issues, and leading strategic initiatives to enhance service effectiveness.

The Business Insurance Client Account Executive at MMA is responsible for building client relationships, managing accounts, coordinating renewals, and mentoring team members while providing exceptional customer service.

The Mid-Market CRM Manager leads a team to deliver exceptional client service, ensuring retention, strategic account management, and growth initiatives while fostering talent development.

The Relationship Executive, Senior Specialist is responsible for managing complex client relationships, enhancing service delivery, and providing expert guidance to institutional clients. The role involves strategic planning, resolving client issues, and collaborating with internal experts to ensure exceptional client experiences.

The Senior Claims Examiner will investigate, evaluate, and settle complex Workers Compensation claims while managing legal strategies and preparing detailed reporting for stakeholders.

The role involves managing client relationships, strategic planning for employee benefits, consulting on plan design issues, and leading internal teams for operational efficiency. Candidates need extensive relationship management experience, preferably in the retirement industry.

Manage client relationships to ensure satisfaction and profitability of retirement plans. Provide consulting and support to meet client goals and resolve issues.

Lead the design and implementation of technical solutions, translating business requirements into actionable architectures while collaborating with clients and internal teams.