Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Leads three Financial Products teams, owning strategy, operating plans, customer onboarding, enablement, adoption, retention, and spend growth. Manages managers and individual contributors, establishes scalable processes and performance standards, develops talent, and uses dashboards and operating metrics to improve activation, customer satisfaction, productivity, and commercial outcomes. Partners cross-functionally with Product, Engineering, Sales, Customer Success, Risk, Support, and Operations.