Workplace Experience Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves - The Workplace Experience Coordinator is responsible for delivering an exceptional, hospitality-driven client experience through proactive engagement, strong communication, and high-touch event support. This client-facing role partners closely with JLL leadership, service partners, and the client to ensure spaces are fully prepared, compliant, and ready for daily operations and events. In addition to event execution, this role provides facilities support including space ownership, daily walks, work order coordination, and vendor engagement. This is a 100% onsite position.

Key Responsibilities

• Serve as the primary point of contact for client employees and guests regarding workplace services, ensuring a positive and responsive experience
• Conduct daily building walks to identify and report facility, cleanliness, or readiness issues
• Ensure assigned spaces are client-ready and properly reset each day
• Coordinate with Catering, Janitorial, Security, and other service partners to resolve issues and maintain service standards
• Support work order creation and tracking via Maximo and/or CrowdComfort
• Attend weekly planning meetings to review upcoming events and ensure preparedness
• Act as on-site point of contact during meetings and events, supporting issue resolution, vendor coordination, and schedule adherence
• Support event setup, execution, and post-event reset, including light cleaning, trash removal, and room reconfiguration as needed
• Maintain meeting supplies, coffee machines, and general readiness of assigned spaces
• Ensure compliance with EHS and client standards for all workplace and event activities
• Demonstrate continuous improvement by identifying opportunities to enhance service delivery and streamline processes
• Support implementation of new workplace standards in partnership with the Workplace Experience Manager
• Perform light cleaning which includes dusting, vacuuming, and cleaning the coffee machines.
• Perform cleaning services of the restrooms
• Perform other duties as assigned 

Required Qualifications

• High school diploma or GED equivalent
• 2+ years of experience in hospitality, workplace services, soft services, or operations
• Strong organizational skills with a proactive, solution-oriented mindset
• Excellent communication and client service skills
• Ability to prioritize, manage multiple tasks, and make sound decisions
• Proficiency in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint)
• Experience with Smartsheet

Preferred Qualifications

• Experience working in a regulated environment

• Workplace experience or hospitality industry background
• Bachelor’s degree

Work Environment

• Regularly push/pull up to 10 pounds; frequently push/pull 10–25 pounds
• Combination of desk-based computer work and active physical work (walking, light cleaning, moving furniture, room resets)
• 100% onsite

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.