Workforce Management Advisor / Demand Planner - Evernorth - Remote

POSITION SUMMARY

The Workforce Management Advisor/Demand Planner is a back-office type role that will have part ownership in the overall demand generation for the Client pillar. They will start "at the top" with our Client projections, and forecast the arrival timing and volume for each step of the process. This demand generation will then directly feed to our capacity planners who will plug it into their models to outline risks to Client Readiness (Access to Care), as well as advise toward efficient financial management of resources.

Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ.    

Primary Requirements

• Partner with internal partners like planners, analytics teams or upstream advisors, as well as the ultimate customers of our product, the business operations leaders, to arrive at the right outcomes
• Applies current data and projections with historical analysis to generate total demand volume and timing of Sales-Driven-Volumes
• Generates additional, Non-Sales-Driven volumes like "Maintenance" to stack up a total Demand to be applied against resource capacity
• Tracks Actuals at various cadences to stay in touch with volume arrivals and adjust modeling as needed
• Creates adjustable modeling to follow real-time business process activity
• Presents projections and impacts to projections in an easily digestible manner with the appropriate urgency
• Assists planners and leaders by creating “what if” scenarios that allows the business functions to make informed decisions by understanding the impacts miscellaneous assumptions will have to their inventory (Ad hoc reporting or analysis)
• Actively participate in recurring team meetings and 1x1s, workflow development, as well as business engagement partnership calls

Key Qualifications

• Bachelor’s degree preferred
• 5+ years relevant work experience in planning; financial, workforce, demand, capacity required
• Back office, multi-step contingent process demand and/or capacity planning preferred
• Intermediate to advanced proficiency in MS Excel required
• Data analytics tool background highly preferred i.e., SQL, Alteryx workflow/designer, PowerBI, Tableau, or similar
• Proven ability to be detail oriented in testing and validation of projections
• History of being a "partner of choice" in both ease of partnership and clarity in communication
• Track record of role/area ownership
• Advanced problem-solving skills

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 76,500 - 127,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.