Wholesale Operations Assistant

Job Responsibilities and Duties:

• Provide outstanding customer-facing support and interactions.
• Respond to customer inquiries with consistency and quality in adherence to the Company's Service Level Agreements.
• Interpret customer intentions to proactively solve problems and recommend solutions from all current product offerings.
• Process administrative items, respond to email inquiries, stock checks, and other general inquiries.
• Anticipate, answer, and address customers’ needs and provide support when needed.
• Work to resolve customer service issues in a timely and thorough manner.
• Assist with improving the Partner Service experience by increasing accuracy and efficiencies for the customer.
• Work alongside the sales team to support key tasks during seasonal sales markets held four times a year.
• Support sample management and logistics for wholesale partners, e-commerce collections, and social media content shoots.

Knowledge, Skills, and Ability Requirements:

• High school diploma/GED required.
• Computer literacy with Microsoft Office software programs – Excel skills are a must.
• Minimum of 1-2 years of proven customer service experience.
• NetSuite experience strongly preferred.
• Strong communicator (written/verbal).
• Ability to work collaboratively with employees at all levels in all departments.
• Interest in being an acute problem-solver with critical thinking skills.
• Maintain organization and attention to detail while multitasking in a challenging, fast-paced environment.
• Ability to learn and retain extensive knowledge of products.
• Brand familiarity preferred.