Wallis House Supervisor

Aviva Family and Children’s Services Mission Statement 

Aviva believes every child and every family in our Los Angeles community deserves the chance for a brighter future. We provide compassionate support, therapeutic services, and guidance to at-risk children and families. 

Job Summary 

Under the supervision of the Director of Wallis House, the Wallis House Supervisor provides onsite supervision and support to residents and staff utilizing a harm reduction and trauma-informed approach. The Supervisor oversees the safety, security, and daily operations of the facility in accordance with established agency policies, procedures, and service standards. The Supervisor ensures collaborative, coordinated service delivery among all program staff to support a unified, team-based approach to resident services. Any substantive changes to program operations, policies, procedures, schedules, participant services, or programming must receive prior approval from the Director of Wallis House before implementation.
Schedule: Saturday through Wednesday 10:30am-6:30pm

Essential Functions 

• Facilitate intakes for new residents, including collecting and entering data, inspecting resident belongings, and orienting residents to house expectations and guidelines.  
• Liaise with the housekeeper to ensure all rooms are clean, tidy and fully furnished to accommodate resident’s needs. 
• Conduct room inspections to ensure Residents are properly maintaining their area, clean and neat manner per house rules. 
• Ensure safety and security within the house at all times.  
• Provide administrative support by answering the phone and greeting visitors and volunteers, ensuring that they have a positive experience.   
• Check in with Residents who are on-site to ensure Resident safety and welfare. 
• Respond to complaints (residents and neighbors) in a timely and professional manner. 
• Assist with conflict resolution in coordination with PATH worker, always aiming to maintain a fair, positive, and supportive culture.  
• Must remain in good standing with HMIS (LAHSA’s Homeless Management Information System) requirements and standards.
• Provide case management support services, including:
  • Assisting residents with benefit establishment and entitlement applications 
  • Assisting residents in obtaining necessary identification and personal records 
  • Providing employment support and referrals to vocational resources 
  • Coordinating linkage to healthcare and supportive services, as needed 
  • Supporting case managers in the delivery of case management services and resident care
  • Collaborate with referring organizations to coordinate resident’s care and ensure they receive the services and support they need to achieve and maintain health, mental health, and housing stability.
• Participating in interviewing potential new hires.
• Assist Director in ensuring new staff are trained and supporting current staff with their job duties and during crisis.
• On-call for crisis.
• Assist in ensuring that all shifts are covered by scheduling staff to open shifts and filling in when needed.
• Actively participates in a quality improvement project.  
• Attending meetings as a backup when Director is out and/or as needed.
• Oversees and supervises Resident Advisors.
• Provide individual supervision and meet with Resident Advisors weekly.
• Works to promote and support justice, equity, diversity, and inclusion at all levels in the organization. 
• Works to promote a trauma-informed work environment. 
• Actively participate in quality improvement project
• Have full authority to act for contractor on all matters relating to daily operation of the work order. 
• County must have access to the Program Manager or designated alternate twenty-four (24) hours, 365 days per year.

The Wallis House Supervisor will take on special projects or additional duties as assigned by the Director of Wallis House.  

Competency Requirements 

Must be able to work independently.

Basic computer skills including data entry. 

Strong communication and interpersonal skills.  

Effective problem-solving skills and ability to multi-task.  

A collaborative, positive, and mature approach.  

Knowledge of mental health and substance abuse preferred.  

Education and Experience 

A bachelor’s degree in social services or a related field of study (i.e., public health, sociology, etc.) may be considered in lieu of years of experience.  

At least two years of experience working with the homeless and/or vulnerable populations.

At least 1 year experience supervising case managers working with homeless and/or vulnerable populations.

Provision of case management and/or mental health services in HIS stabilization, including establishment of a crisis response system.

Certifications/Licenses 

Valid CA driver’s license

Valid automobile insurance   

Delegates Authority To

Resident Advisors

Additional Requirements 

Department of Justice/Fingerprint clearance 

Satisfactory completion of health screening  

Tuberculosis clearance 

Proof of legal eligibility to work in the United States 

Physical Demands 

While performing the duties of a Wallis House Supervisor, the employee is frequently required to stand, walk, and sit.  The employee is occasionally required to, reach, bend, push, pull, kneel or lift objects weighing more than 30 pounds.  The employee may be required to drive.  

Work Environment 

This Job Description has been developed to identify some of the duties and responsibilities of this position.  It is not intended to limit or encompass all duties and responsibilities of the position. 

Aviva Family and Children's Services at its sole and absolute discretion, expressly reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in this and all job descriptions.